2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

                              ACTIVITY                                            SERVICE LEVEL TARGET
Cyclic Inspections               Biosecurity surveillance program           Same as for pest plants
                                 landholder surveys

Scheduled Work                   Record pest surveys, property pest         As per schedule for surveys
                                 management plans and regulatory
                                 actions in T1 system

                                 Fox den detection and fumigation           Annually (Sept/Oct)
                                 program

                                 1080 Baiting Program                       Bi-annual (Apr-May and Sept-Oct)

                                 Canid Pest Ejectors (CPE’s) – where        Monthly
                                 installed permanently

                                 Implement and manage monitoring            Ongoing
                                 programs (permanent motion cameras)

                                 Implement and manage sand plot             Twice yearly (coastal areas)
                                 monitoring sites

                                 Wild dog control trapping (contract)       Annual (April & May) 6 weeks

Reactive work                    Customer requests –                        14 business days
                                 Animals/Feral (wild dogs, pigs, deer,
                                 fox, cats, Indian Myna birds etc.)

                                 Implement and manage monitoring            As required
                                 programs (temporary cameras; sand
                                 traps etc.)

                                 Implement tracking and trapping            As required (mostly reactive on receipt
                                 programs                                   of customer complaint)



KEY SERVICE METRICS
Cost of service
 Environmental Pest Management                                  2018/19           2017/18             2016/17
 Costs of operations and maintenance                            532,141           508,009             559,086
 Rateable properties                                             30,500            30,000              30,000
 Cost per rateable property                                         17.45             16.93             18.64




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