2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

    Measure                                               Metric                    Benchmark Comparison
    Metrics below are 2016/17 (not updated for
    2017/18 or 2018/19 due to closure of the
    Noosaville Library)

    Loans/issues per capita                               11.15                     7.53 (Queensland Average)

    (The number of library items loaned per head of
    population. This is a key benchmark of libraries
    at a state and national level)
    Visits per capita                                     6.97                      4.57 (Queensland Average)

    (The number of library visits per head of
    population. This is a key benchmark of libraries
    at a state and national level)
    Cost per rateable property (inclusive of              $145.62                   Accurate comparative data not readily
    depreciation and internal charges)                                              available due to variance in financial
                                                                                    reporting to State Library of
    This is the full extent that each rateable property                             Queensland
    is funding arts venues & programs.

    (FY2016/17 actuals $4,368,824/30,000 rateable
    properties)

    Cost per rateable property (exclusive of              $90.05                    Accurate comparative data not readily
    depreciation and internal charges)                                              available due to variance in financial
                                                                                    reporting to State Library of
    This is the extent that each rateable property is                               Queensland
    funding Noosa Library Service as a whole.

    (FY2016-17 Depreciation $329,141; Internal
    charges $1,338,078 Exclusive Actuals
    $2,701,605/30,000 rateable properties)

    Cost per visit                                                                  Accurate comparative data not readily
    (inclusive of depreciation and internal charges)      $11.72                    available due to variance in financial
    (exclusive of depreciation and internal charges)      $7.24                     reporting to State Library of
                                                                                    Queensland

    Cost per loan                                                                   Accurate comparative data not readily
    (inclusive of depreciation and internal charges)      $7.63                     available due to variance in financial
    (exclusive of depreciation and internal charges)      $4.72                     reporting to State Library of
                                                                                    Queensland



    PERFORMANCE MEASURE
    Service   Indicator                        Performance Measure                  Methodology
    Libraries Satisfaction                     Noosa community satisfaction         Community satisfaction mean
                                               mean rating score compared to        performance rating from the LGAQ
                                               the State mean rating score (out     Community Satisfaction Tracking
                                               of optimum rating of 5).             Survey for Provincial areas for:

                                               NSC mean             State mean      Theme: Community Lifestyle Services
                                               rating (2019)        rating (2017)   Function: Libraries & Other Information
                                                                                    Access
                                               4.25                 4.02



1
    Data FY2016-17 – as submitted to State Library of Queensland as part of our annual return




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