2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

                                 ACTIVITY                                             SERVICE LEVEL TARGET
                              Institutional visits e.g. schools, nursing       By arrangement
                              homes

                              External/internal Council supported events       By arrangement
                              LGAQ or LGMA workshops or events hosted
                              by Council, events supported/hosted by
                              Community Development etc.

Library Operations
[includes activities such as WHS inspections for static & mobile libraries, building maintenance, volunteer
coordination, contract management
Cyclic inspections            WHS inspections (static & mobile)                   3 times per annum

Scheduled activities          Fire Services                                    Monthly

                              Friends of Noosaville Library meetings           Monthly

                              Friends of Mill Place meetings                   Monthly

                              E-newsletter                                     Monthly

                              Planned Building maintenance - As required,      Subject to work area response time
                              work order requests to relevant Council dept.    frames.

                              Cleaning (managed by Library)                    3 year contract

                              Pest Control - All branches                      6 monthly

                              Security - Managed Council contracts with        Nightly.
                              Naskam (Alarms and CCTV) and Complex
                              (random patrols)
                              Air conditioning service - Managed Council       Monthly.
                              contract

                              BMS service - Managed Council contract           Quarterly.

                              Wallace Park Precinct meetings ((incl. Noosa     Quarterly.
                              Leisure Centre, Noosa Community Support,
                              Endeavour, Meals on Wheels, Wallace
                              House, Environment Centre, Bridge Club)

                              Libraries Customer Service - Coordination,       Opening hours.
                              provision and delivery of front line customer
                              service – in person, online and by phone

Reactive activities           Reactive building maintenance - As required,     Subject to work area response time
                              work order requests to relevant Council dept.    frames.

                              Volunteer coordination includes applications,    Generally initial application and phone
                              assessment and inductions for Friends of         contact processed within five business
                              Noosa Library, Friends of Mill Place to          days.
                              undertake volunteering activities in service
                              areas of Home Service program, Adult             Full process may take up to 8-12 weeks
                              Literacy, Technology tutorials, Reader’s         (involves face-to-face meeting,
                              Group, Genealogy, Local Studies & Heritage.      assessment, application for Blue Card
                                                                               to be completed and received from
                                                                               Govt, induction and introduction to
                                                                               volunteer activity).




KEY SERVICE METRICS

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