2015-06-23 Infrastructure & Services Committee Agenda

INFRASTRUCTURE & SERVICES COMMITTEE MEETING AGENDA                                         23 JUNE 2015


Waste & Environmental Health
7                        COMMUNITY SERVICES CUSTOMER REQUEST MANAGEMENT STATUS - 1
                         JANUARY 2015 TO 30 APRIL 2015
DOCUMENT INFORM AT ION




Author                             Waste and Environmental Health Manager, Wayne Schafer
                                   Acting Public Order Manager, Phil Amson

Index                              ECM/ Subject/ Community Services

Attachments                        Nil


EXECUTIVE SUMMARY
Not applicable.

RECOMMENDATION
That Council note the report by the Waste and Environmental Health Manager and the Acting
Public Order Manager to the Infrastructure & Services Committee Meeting dated 23 June 2015
detailing the current Customer Request Management statistics and processes for responding to
requests in the Environmental Health, Waste and Local Laws sections.


REPORT
The purpose of this report is to update Council on the current request statistics and processes for
Environmental Health, Waste and Local Laws sections.

1.                       Environmental Health

The Environmental Health section consists of Vector Control, Pest Plant Management, Wild
(Feral) Animal control, Cemeteries and Environmental Health. Consequently a wide range of
customer requests are received.

The request categories for the Section are:
Public Health
 Accommodation Parks                                           Light
 Air                                                           Mosquito
 Asbestos                                                      Needle
 ERA                                                           Noise
 Fishkill                                                      Skin Penetration
 Food licence                                                  Vermin & rodents
 Food poisoning                                                Water
 Food Premises/Hygiene                                         Water Quality
 Food recall


Animals
 Feral animal on public land
 Wildlife - deer, feral cats, foxes, Indian Myna, pigs
 Wild Dog

                                                                                           Page 43 of 51