2015-06-23 Infrastructure & Services Committee Agenda

INFRASTRUCTURE & SERVICES COMMITTEE MEETING AGENDA                                       23 JUNE 2015


Table 2.
 Waste Service Requests         January 2015        February 2015       March 2015         April 2015
 by Type                     Received Completed Received Completed Received Completed Received Completed
 Charges                           7         8        7           6      6         3     10           17

 Contractor                      13        14         6         12        13      9       9            11
 Damaged/Missed bin              177       179       147        147      161     161     128           128
 Dog bags                         3         2         2          2         1      1        0            3
 Dumping – Garden Waste           1         3         0          1         2      0        0            2
 Dumping >200Litres              17        22         9          6        25      13      12           26
 Hazard/Contamination             2         1         3          4         0      0       5             5
 Holding Tanks                    5         2         4          2         4      3       7            15
 Landfill/Transfer Station        2         0         1          2         0      0       3             4
 Littering <200Litres             6         6        12          8        15      5       6            21
 Service – Extra                 71        71        17         17        27      27      34           34
 Service – Missed                136       136       54         54        62      62      61           61
 Service – Modify                36        38        27         27        22      19      17           21
 Service – New                   94        95        73         72     106        94      71           86


The high number of customer requests in January is typical of holiday season when
accommodation premises request changes to waste collection service entitlements or additional
services to cope with waste generation during these busy times.

Dumping >200 litres and Littering <200 litres refers to illegal dumping of waste in the open
environment. These typically take some time to obtain evidence and pursue offenders if sufficient
evidence exists, a time consuming but essential exercise. These requests are not closed off until
the offender is issued with an infringement notice or other action. They are only closed off when it
is impossible to identify or locate the offender.

A significant number of customer requests fall into the category of damaged/missed bin. On
many occasions a missed bin is not missed by the contractor, the owner has failed to present the
bin for collection by the required collection time. When a service request is this category is
received it is passed on to the contractor immediately and the request is automatically marked off
as completed. It is only on very rare occasions that the contractor fails to satisfy the request.
Automatically recording these requests as actioned saves a significant amount of administrative
time. If the requests were individually followed up additional staff resources would be required to
undertake this function.

A summary of the number of service requests outstanding for significant periods of time are
detailed below in Table 3.

Table 3.
 Outstanding Waste Service Requests                        January    February   March         April
                                                            2015        2015     2015          2015
                                                            Total       Total    Total         Total
 Request’s received during the month                         570         362      444           363
 Request’s completed during the month                        577         360      397           434
 Older than 30 days but less than 60 days                     0           0        0             0
 Older than 60 days but less than 90 days                     0           0        0             0
 More than 90 days old                                        0           0        0             0




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