Service Level Catalogues

 Internally managed and delivered with support from Civil Operations (as required) and external contract services e.g.
 slashing work, signs etc.

 KEY SERVICE METRICS
 Measure                                                         Metric               Benchmark Comparison
 Cost per km/per annum to maintain Tracks & Trails               $1,083 per km        Queensland Department of Local
 network to basic standard                                                            Government comparative data not
 (FY2020/21 Budget $111,625 /103 km)                                                  available.

                                                                                      Difficult to benchmark other than
                                                                                      with council’s with similar network
                                                                                      and network classification.
 Cost per rateable property to maintain Tracks & Trails    $3.59 per rateable
 network to basic standard                                 property
 (FY2020/21 Budget $111,625 / 31,035 rateable
 properties)
 PERFORMANCE MEASURE
 Service                   Indicator           Performance Measure                    Methodology
 Trail Network             Satisfaction        Noosa community satisfaction           Community satisfaction mean
                                               mean rating score compared to          performance rating from the LGAQ
                                               the State mean rating score (out       2017 Community Satisfaction
                                               of optimum rating of 5).               Tracking Survey for Provincial
                                                                                      areas for:
                                                 NSC mean           State mean
                                                 rating (2017)      rating (2017)     Theme: Basic Services &
                                                                                      Infrastructure
                                                 3.46               3.32              Function: Footpaths, Kerbing &
                                                                                      Guttering




1 Since initial development of the trail network the length of trail within private property has been reduced.
2 SCRC Regional Trail Guidelines still in use for operational activities.
3 Works are prioritised and subject to budget availability.
4 Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded

to same day.
5 Requests are prioritised and subject to budget availability.