Service Level Catalogues

 KEY SERVICE METRICS
 Cost of service
  Public Amenities                                                      2018/19        2017/18       2016/17
  Operating and maintenance costs                                     1,011,275        959,153       845,448
  Facilities                                                                   39            39           39
  Rateable properties                                                    30,500          30,000       30,000


  Cost per facility                                                      25,930          24,594       21,678
  Cost per rateable property                                                 33.16        31.97        28.18


 PERFORMANCE MEASURE
 Service          Indicator                    Performance Measure                   Methodology
 Public amenities Satisfaction                  Noosa community satisfaction         Community satisfaction mean
 (toilets)                                     mean rating score compared to         performance rating from the LGAQ
                                                 the State mean rating score         Community Satisfaction Tracking
                                                 (out of optimum rating of 5).       Survey for Provincial areas for:

                                                NSC mean          State mean         Theme: Community Lifestyle
                                               rating (2019)     rating (2017)       Services
                                                                                     Function: Environment Protection &
                                                   3.73               3.30           Conservation

                                                   4.00               3.85           Function: Parks, Playgrounds &
                                                                                     Public Amenities




1 Refer to Asset Responsibility Matrix for specific areas of responsibility.
2 Includes Council owned toilets within Noosa Junction Transit Centre which is under lease to Translink with cost

 sharing arrangements for maintenance and cleaning (costs funded by Property Branch).
3 Works are prioritised and subject to available budget.
4 Source Cleaning of Public Open Spaces & Amenities Contract 1617T113