Service Level Catalogues

                                ACTIVITY                                          SERVICE LEVEL TARGET
                                    Beach business centres – approx. 20
                                    stations)
                                    Aerial treatments (mosquito control)      Varies depending on seasonal
                                                                              conditions – generally monthly
                                                                              between November & April each
                                                                              year.
                                    Mosquito traps (4 x light traps)          Varies depending on seasonal
                                                                              conditions – generally field traps
                                                                              checked minimum of weekly
                                                                              between November & April each
                                                                              year.
                                    Field treatments                          Varies depending on seasonal
                                                                              conditions – generally monthly
                                                                              between November & April each
                                                                              year.
                                    Maintenance of runnels                    Checked and maintained minimum
                                                                              annually (if work required).

Reactive activities                 Requests/complaints:
                                    Issue                                     Target days
                                    Mosquitos                                 7 business days
                                    Vermin                                    30 business days

Environmental health issues
[Activities include assessment of applications for an environmental authority, inspections of ERA premises,
investigations and assessment of complaints about air, noise, water and light pollution)

Cyclic inspections                  ERA licensed premises                      Annual
Scheduled activities                Licence renewal                            Annual
Reactive activities                 Assessment of applications for ERA         30 business days

                                    Requests/complaints:
                                    Issue                                      Target days
                                    Noise pollution                            30 business days
                                    Air pollution                              30 business days
                                    Light nuisance                             30 business days
                                    Water Pollution                            30 business days
                                    ERA licensed premises                      14 business days

General public health compliance
 [Activities include investigations and response to public requests/complaints concerning general public health
matters such as asbestos and ensure compliance obligations are met with regard to camping grounds, temporary
accommodation, visitor parks, resort swimming pools etc.]
Cyclic inspections                    Campground & accommodation places         Annual

Scheduled activities                Licence renewal - Campground &            Annual
                                    accommodation places

Reactive activities                 Requests/complaints:
                                    Issue                                     Target days
                                    Asbestos matters                          7 business days
                                    Requests/complains – drinking water       14 business days
                                    (tank supply)
                                    Accommodation places                      14 business days
                                    Accommodation places – swimming           14 business days
                                    pools water quality