Service Level Catalogues

 KEY SERVICE METRICS
 Measure                                                                                          Metric   Benchmark
 Percentage of all licensed premises inspected per annum or according to an agreed risk           100%     Queensland
 category inspection program.                                                                              Health
                                                                                                           requirements
  Number of notifications                               2018/19       2017/18        2016/17
  Ross River                                                  48            34             97
  Campylobacter                                               85           108            122
  Salmonellosis                                               35            43             74


  Notification rates (per 10,000 ERP)
  Ross River                                                   8               7           20              State
                                                                                                           benchmark
  Campylobacter                                               15            20             22
                                                                                                           (per 100,000
  Salmonellosis                                                6               8           14              ERP 34-135)




 PERFORMANCE MEASURE
 Service          Indicator                      Performance Measure                Methodology
 Public Health    Satisfaction                   Noosa community satisfaction       Community satisfaction mean
                                                 mean rating score compared         performance rating from the LGAQ
                                                 to the State mean rating score     Community Satisfaction Tracking
                                                 (out of optimum rating of 5).      Survey for Provincial areas for:

                                                   NSC mean         State mean      Theme: Basic Services &
                                                  rating (2019)    rating (2017)    Infrastructure
                                                                                    Function: Community Health
                                                      3.71              3.57



1 Issues are assessed and if the matter is high risk the matter is responded to at the time it is notified or next business

day. This note applies to all “target days” mentioned in this listing.
2 Key service metric - Sunshine Coast Public Health Unit, Sunshine Coast Hospital and Health Service