Service Level Catalogues

                                   ACTIVITY                                             SERVICE LEVEL TARGET
                                      through to Council as a customer
                                      request)
                                      Council lights roads/pathways (Rate         20 days
                                      3)
                                      Parks lighting (includes lights in          10 days
                                      shelters/bbq’s/decorative lighting etc.)
 Operations
 [Provision of glare shields or other modifications to existing light fittings, service charges and electricity consumption
 costs as well as installation of festive lighting Christmas/New Year]
 Cyclic activity                        Inspections Council lights (Rate 3) -        3 monthly 4
                                        (by contractor)
                                        Energy charges billing and analysis          Quarterly

 Scheduled Work                       Christmas Lighting installation

                                      Hastings St/Noosa Dr – Christmas
                                      tree (levy funded)

                                      Cooran - Pioneer Park, King Street
                                      Kin Kin - Lillypilly in Roundabout, Main
                                      Street                                      Annual all locations
                                      Noosaville - Noosaville Lions Park          (Dec install/Jan remove)
                                      Peregian Beach - Norfolk Pine at
                                      Heron & Kingfisher Street
                                      Pomona - Fig Tree at Joe Bazzo Park
                                      Tewantin – Extra lights in trees in
                                      business area

 Reactive work [customer              Energex lights (Rates 1 & 2)                20 days
 requests]                            investigations for glare
                                      shields/luminaire changes; new light
                                      on existing pole etc.

 KEY SERVICE METRICS
 Cost of service
  Public Lighting                                                       2018/19       2017/18       2016/17
  Net cost                                                            1,186,829     1,190,200     1,180,472
  Rateable properties                                                    30,500        30,000         30,000
  Cost per rateable property                                              38.91         39.67          39.35

 PERFORMANCE MEASURE
 Service          Indicator                  Performance Measure                  Methodology
 Public Lighting  Satisfaction               Noosa community satisfaction         Community satisfaction mean
                                             mean rating score compared to        performance rating from the LGAQ
                                             the State mean rating score          Community Satisfaction Tracking
                                             (out of optimum rating of 5).        Survey for Provincial areas for:

                                             NSC mean          State mean         Theme: Basic Services &
                                             rating (2019)     rating (2017)      Infrastructure
                                                                                  Function: Street Lighting
                                             3.60              3.59



1 Rate 1 & 2 lights are owned and maintained by Energy Queensland (formerly Energex/Ergon).    Rate 3 lights are
  owned and maintained by Council and are an unmetered supply.
2 Hastings St Maintenance Levy covers lamp replacement and maintenance of street fairy lights.
3 Count of public streetlights as at April 2019
4 This is current LOS – Recurrent Maintenance Manual lists Coastal (every 2 months) and Rural (every 3 months).