Service Level Catalogues

                                 ACTIVITY                                             SERVICE LEVEL TARGET

When the playground inspection is done a quick visual scan is also done of the immediate area to pick up any
apparent maintenance issues. Similarly where a reactive maintenance request is received the same visual checks
occur.

Essentially this results in a higher level of inspection than captured in Council’s systems.

Cyclic inspections                       Developed Park Inspections              6 monthly formal inspection program
                                                                                 (except for Noosaville Foreshore
                                                                                 which is inspected by the Roads
                                                                                 Landscaping crew at same frequency
                                                                                 as program for road landscaping
                                                                                 activities).

                                                                                 Note: The six monthly inspection is
                                                                                 based on a checklist that covers
                                                                                 landscaping, trees, turf and hard
                                                                                 infrastructure items (other than
                                                                                 playgrounds which have a different
                                                                                 inspection regime).
                                         Comprehensive Park Inspection           Annual

                                         Playgrounds – Priority locations        Fortnightly

                                                                                 Note:

                                                                                 Exceptions that are not captured in
                                                                                 the Asset Management system:
                                                                                 • Pirate Park, Noosaville (Almost
                                                                                     daily in peak periods of use)
                                                                                 • Skate facility, Peregian Beach
                                                                                     (Twice weekly)

                                         Playgrounds – all other locations       Every 2 months (6 times per annum)

                                         Playgrounds – comprehensive             Annual
                                         (detailed check/bolts
                                         removed/foundations checked etc.)

                                         WHS inspections:
                                         - Botanical Gardens                     Quarterly
                                         - Tewantin Splash Park

                                         Skate park Sunshine Beach               Daily (by NAC staff)

Scheduled work                          Generally as identified from inspections with work based on site condition
                                        and seasonal needs with specific work detailed below.

                                        Special Precincts - Wedding groves
                                        (5 sites at Main Beach, Noosa            Twice weekly (contract work)
                                        Heads) 3
                                        Coconut trees at Noosaville              Twice yearly (not a documented
                                        Foreshore, Noosa Heads Main              inspection regime)
                                        Beach & Noosa Waters (remove
                                        flowering stems/fruit)

Reactive work 4                          Issue                                   Target days to complete
                                         Parks landscape maintenance             20 business days

                                         Tree trimming                           20 business days

                                         Tree removal                            30 business days