Service Level Catalogues

                                ACTIVITY                                                 SERVICE LEVEL TARGET
                                       Trees fallen                              5 business days

                                       Weed spraying                             10 business days

                                       Playground repairs/furniture repairs      10 business days


Operations
[Activities including mowing and cleaning work, graffiti removal and repairs to vandalism]
Cyclic Inspections                   Turf maintenance (mowing) contract         Monthly – based on approx. 30 sites
                                                                                generated ad hoc by Work Order
                                                                                system.

                                    Open space cleaning contracts                Monthly
                                    (contractor performance checks)

Scheduled work                      Turf maintenance (mowing contract) 5         Category 1 – 32 cuts (very high profile
                                                                                 – only 2 parks sites)
                                                                                 Category 2 - 22 cuts per annum (high
                                                                                 profile areas)
                                                                                 Category 3 – 18 cuts per annum
                                                                                 (local roads/rural)
                                                                                 Category 4 – 10 cuts per annum (site
                                                                                 specific)

                                    Cleaning & litter pick-up (includes
                                    BBQ cleaning) 6
                                    Peregian Beach; Sunshine Beach;              Daily
                                    Sunrise Beach; Noosa Junction;
                                    Noosa Heads; Noosaville & Tewantin
                                    commercial area precincts

                                    McGregor Park, Noosaville                    Weekly

                                    Boreen Point & Cooroy - commercial           3 x week
                                    area precincts

                                    Cooran & Kin Kin - commercial area           2 x week
                                    precincts

                                    SSB Skatepark – cleaning & bins              Daily
                                    emptied

Reactive work [customer             Issue                                        Target days to complete
requests]
                                    Graffiti / Vandalism                         10 business days

                                    Note: Council endorsed Graffiti Policy
                                    dated 24 August 2014 provides that
                                    upon notification of a graffiti incident a
                                    graded approach is taken to removal:
                                        - Obscene, racist & other                24 hours
                                           offensive material
                                        - Large areas of graffiti or in          3 business days
                                           highly visible
                                        - Minor graffiti incidents               14 business days

                                    Mowing                                       10 business days

                                    Cleaning issues                              20 business days