Service Level Catalogues

Service Listing 1 of 5
 Service Output                      ROAD NETWORK
                                     Provision and maintenance of an integrated, safe and serviceable road
                                     transport network comprising roads, bridges and car parking.

 Service Activity                    Sealed Roads
                                     The activities include repairs to the road surface, shoulders and table
                                     drains as well as maintenance of allied road furniture such as guardrails,
                                     barriers and other structures, streetscape furniture & fittings, providing and
                                     maintaining signage and line-marking and street sweeping/cleaning.

 Responsible Area                    Department                                 Branch
                                     Infrastructure Services                    Civil & Asset Operations Branch (Civil
                                                                                Works & Maintenance)

 Cost Centres                        Sealed Roads                               2001
                                     Hastings St Maintenance Levy               2022
                                     Signs & Lines                              2003 (actual costs captured to WO
                                                                                Cost Centre 2001)
                                     Road Furniture                             2006 (as above)
                                     Vegetation                                 2008 (as above)
                                     Traffic Operations                         2012
                                     Management Civil Operations                2000
                                     Works Operations Coordination              2021
                                     Works Operations                           2704

 Key statistics 1                    670 km of sealed road

 Legislative responsibility to       Local Government Act 2009
 provide this service                Land Act 1994

SERVICE DELIVERY MODEL
There is a mix of in-house and external contractors to deliver this service.



                                  ACTIVITY                                            SERVICE LEVEL TARGET
 Road surface maintenance
 (Defects monitoring, pothole patching & pavement repairs, road shoulder & table drain maintenance)
 Cyclic Inspections                  Scheduled surface/pavement               Six monthly
                                     inspections in all Work Zones

                                     In addition ad hoc inspections are
                                     undertaken in conjunction with regular
                                     patrol patching maintenance
 Scheduled work 2                    As identified from inspections (defects & proactive interventions) to maintain
                                     asset serviceability other than as identified below.

                                     Hastings St additional works (levy)

                                     Pressure washing coloured concrete         Twice a year / levy covers 1 extra
                                     zones (includes pedestrian crossings       service
                                     and some footpath areas)

 Reactive work (customer             Issue                                      Target days (to advise customer of
 requests) 3                                                                    outcome)
                                     All maintenance requests                   20 business days
                                     Removal of dead animal from road           3 business days