Service Level Catalogues

                                  ACTIVITY                                             SERVICE LEVEL TARGET
 Road furniture maintenance
 (Defects monitoring and repairs to guardrails, barriers, guide markers etc.)
 Cyclic Inspections                  Defects are captured as part of the inspection process for road surface
                                     maintenance.

 Scheduled work                       As identified from inspections (defects & proactive interventions) to maintain
                                      asset serviceability.

 Reactive work (customer            20 business days to completion
 requests)
 Signs maintenance
 (Provision and maintenance of signage within gravel road network)
 Cyclic Inspections 5               Hinterland Work Zones 1-6                     6 monthly
                                    Coastal Work Zones 7-9                        3 monthly

 Scheduled work                       Hinterland Work Zones 1-6                   6 monthly
                                      Coastal Work Zones 7-9                      3 monthly

 Reactive work (customer             20 business days to completion
 requests)
 Road verge maintenance
 (Verge slashing, vegetation height & width clearing to improve visibility etc.)
 Scheduled work                      Hinterland Work Zones 1-6                   Six monthly
                                     Coastal Work Zones 7-9                      3 monthly

 Reactive work (customer              All maintenance requests                    20 business days
 requests)                            Removal of dead animal                      3 business days

 KEY SERVICE METRICS
 Measure                                                           Metric            Benchmark Comparison
  Gravel Roads                                                        2018/19        2017/18         2016/17
  Gravel roads maintenance costs                                    1,395,681       1,362,447   1,231,785
  Klm gravel roads                                                          197           197           177
  Rateable properties                                                  30,500          30,000         30,000


  Cost per klm                                                          7,085           6,916          6,959
  Cost per rateable property                                            45.76           45.41          41.06

 PERFORMANCE MEASURE
 Service               Indicator             Performance Measure                   Methodology
 Road network – Gravel Satisfaction          Noosa community satisfaction          Community satisfaction mean
 Roads                                       mean rating score compared to         performance rating from the LGAQ
                                             the State mean rating score (out      Community Satisfaction Tracking
                                             of optimum rating of 5).              Survey for Provincial areas for:

                                               NSC mean          State mean        Theme: Basic Services &
                                              rating (2019)     rating (2017)      Infrastructure
                                                                                   Function: Road Maintenance
                                                  3.47              3.28


1 Source asset management system Oct 2017 – data subject to further validation.
2 Source Recurrent Maintenance Manual
3 Works are prioritised and subject to available budget.
4 Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded

to same day.
5 Same as Note 2