Service Level Catalogues

Service Listing 3 of 5

 Service Output                       ROAD NETWORK
                                      Provision and maintenance of an integrated, safe and serviceable road
                                      transport network comprising roads, bridges and car parking.

 Service Activity                     Bridges
                                      The activities include cyclic inspections and routine scheduled
                                      maintenance to ensure structures achieve optimum service life.

 Responsible Area                     Department                                 Branch
                                      Infrastructure Services                    Civil & Asset Operations Branch (Civil
                                                                                 Works & Maintenance)

 Cost Centres                         Bridges                                    2004
                                      Management Civil Operations                2000
                                      Works Operations Coordination              2021
                                      Works Operations                           2704

 Key Statistics 1                      57 road bridges
                                      139 pedestrian bridge structures
                                      196 total
 Legislative responsibility to        Local Government Act 2009
 provide this service                 Land Act 1994.

 SERVICE DELIVERY MODEL
 Service is provided internally with external specialist technical consultants engaged as required.



                                  ACTIVITY                                              SERVICE LEVEL TARGET
 Maintenance
 (Checks and maintenance works to ensure general serviceability of the structure – includes immediate approaches,
 the sub-structure, deck and fixtures)
 Cyclic Inspections                    Level 1 – Routine Maintenance          6 monthly

                                      Level 2 – Condition Rating                 5 yearly or if identified from Level 1
                                                                                 Inspections
                                      Level 3 – Detailed Structural              As identified from Level 2 Inspections

 Scheduled works                      As identified from inspections (defects & proactive interventions) to maintain
                                      asset serviceability. 2

 Bridge protection treatments         Annual termite treatments for timber bridges (contractor)
 (pests)
 Reactive work (customer              20 business days to completion 3
 requests)