Service Level Catalogues

 KEY SERVICE METRICS
 Measure                                                        Metric           Benchmark Comparison
  Bridges                                                            2018/19         2017/18       2016/17
  Bridges maintenance costs (excl depreciation)                      321,204         464,416       609,032
  Bridges costs (incl depreciation)                                1,483,444       1,860,315     2,086,065
  Bridges                                                                 196            196           196
  Rateable properties                                                 30,500          30,000        30,000


  Cost of maintenance per bridge                                    1,638.80         2,369.47     3,107.31
  Cost per bridge                                                   7,568.59         9,491.40    10,643.19


  Cost of maintenance per rateable property                              10.53          15.48        20.30
  Cost per rateable property                                             48.64          62.01        69.54


 PERFORMANCE MEASURE
 Service          Indicator               Performance Measure                    Methodology
 Road network –   Satisfaction            Noosa community satisfaction           Community satisfaction mean
 bridges                                  mean rating score compared to          performance rating from the LGAQ
                                          the State mean rating score (out       Community Satisfaction Tracking
                                          of optimum rating of 5).               Survey for Provincial areas for:

                                             NSC mean          State mean        Theme: Basic Services & Infrastructure
                                            rating (2019)     rating (2017)      Function: Road Maintenance

                                                  3.47            3.28



1 Includes footbridges that are associated with a pathway which bridge a waterway.An elevated structure like Park
  Road boardwalk is treated as part of the pathway network.
2 Works are prioritised and subject to available budget.
3 Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded

  to same day.