Service Level Catalogues

                                   ACTIVITY                                               SERVICE LEVEL TARGET
                                       •    Peregian Beach; Sunshine Beach;       Daily
                                            Sunrise Beach; Noosa Junction;
                                            Noosa Heads; Noosaville &
                                            Tewantin
                                       •    Boreen Point & Cooroy                 3 x week
                                       •    Cooran & Kin Kin                      2 x week

 Reactive work (customer              20 business days 6
 requests)


 KEY SERVICE METRICS
 Measure                                                            Metric              Benchmark Comparison
  Car Parks                                                           2018/19          2017/18      2016/17
  Car parking maintenance costs (excl depreciation)                     50,825            46,056     56,450
  Car parking costs (incl depreciation)                               814,403         1,020,155    1,132,892
  Car parking spaces                                                      2,541            2,541      2,541
  Rateable properties                                                   30,500            30,000     30,000


  Cost per car parking space                                            320.50            401.48     445.85
  Cost of maintenance per car parking space                               20.00            18.13      22.22
  Cost per rateable property                                               1.67             1.54        1.88


 PERFORMANCE MEASURE
 Service            Indicator                Performance Measure                  Methodology
 Road network – car Satisfaction             Noosa community satisfaction         Community satisfaction mean
 parks                                       mean rating score compared to        performance rating from the LGAQ
                                             the State mean rating score (out     Community Satisfaction Tracking
                                             of optimum rating of 5).             Survey for Provincial areas for:

                                               NSC mean         State mean        Theme: Basic Services & Infrastructure
                                              rating (2019)    rating (2017)      Function: Road Maintenance 7

                                                  3.47             3.28




1 Data is subject to validation – does not include on road marked car parking bays.
2 Source Recurrent Maintenance Manual.
3 Works are prioritised and subject to available budget.
4 Source – T1 My Budgeting.
5 Source – Contract Cleaning Open Public Spaces & Amenities 1617T113.
6 Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded

to same day.
7 LGAQ survey includes car parking but it relates to whether adequate parking being available. The function of road

maintenance is considered most relevant to car parking maintenance.