Service Level Catalogues

Legislative                Under the Land Act 1994 local government is trustee of road reserve and has
responsibility to          responsibility to manage use of reserves.
provide the service
                           Heavy Vehicle National Law 2012

SERVICE DELIVERY MODEL
Most services are internally provided and managed other than for some contract services such as signalised
intersection maintenance and video intersection counts.


                                ACTIVITY                                            SERVICE LEVEL TARGET
Traffic Signal (Traffic Light) Maintenance
Activities include cyclic inspections and routine maintenance of traffic management infrastructure such as traffic
lights. Note: Maintenance of other traffic management infrastructure such as signs & traffic control devices is
undertaken as part of routine road maintenance activities.

Cyclic work                Traffic signal / lights inspected (contract)       Quarterly
Scheduled work             Work as identified from quarterly inspections
Reactive work              Traffic lights maintenance / timing issues /       Separate contract arrangements due to
(Triggered by customer     responding to faults caused by vehicular           specialised service, with response times
requests)                  crashes and or vandalism (contract)                dependent on the magnitude of the
                                                                              problem, but generally same day due to
                                                                              the impacts on traffic if not functioning
                                                                              properly.

Operations
Activities include road safety investigations, audits, identification of infrastructure deficiencies, development of
remedies, implementation of traffic improvements including speed limit adjustments, traffic noise complaints,
visibility & sight line issues, requests for new signs and lines and other measures to ensure that the road network is
safe and traffic movements are effectively controlled and processing applications for heavy vehicles to use local
roads.
Cyclic activities              • Noosa Speed Management & Traffic                 Quarterly (if required)
                                  Advisory Committee Meetings
                                • Regional Roads Group Meetings (Safe ST; Quarterly (if required)
                                  Black Spot; etc.)
Scheduled activities       Data Collection and Analysis                       Fortnightly data collection / download of
                           • Linear Automatic Counters:                       all permanent counters and as needed
                             - Traffic Counters (Permanent)                   for non-permanent counters.
                             - Traffic Counters (Non-Permanent)
                             - Cycle Counters (Permanent)                     Data analysis by traffic engineering staff
                             - Cycle Counters (Non- Permanent)                within 60 business days and dependent
                             - Pedestrian Counters (Permanent)                on resourcing.
                             - Pedestrian Counters (Non-permanent)
                           • Intersection Counts:
                             - Manual Counts (internal staff)                 Intersection counts undertaken on a
                             - Video Counts (external provider)               needs basis where turning movements
                                                                              and queue length data is sought.
Cycle Grant Activities      • Preparation of Funding Grant Applications
                              for cycling infrastructure.                     Annual preparation of funding grant
                              • Includes grants for planning, design and      applications (December / January).
                                delivery of on-road facilities, off-road
                                pathways, data counters, end of trip
                                facilities, wayfinding signage, etc.
                            • On-going Management of the Cycle Grant
                              Program.
                                                                              Monthly progress reporting to TMR, plus
                              • Reporting to TMR and internal progress
                                                                              weekly internal progress meetings.
                                meetings.
Capital Works Planning      • Development of future capital works             As required dependent on traffic
                              projects:                                       engineering issues that arise and/or as
                              • Identification of existing infrastructure     input is required into civil design
                                deficiencies through traffic investigations   projects.
                                and development of remedies.
                            • Traffic modelling to inform:
                              • Future road / intersection improvements