Service Level Catalogues

                                  ACTIVITY                                            SERVICE LEVEL TARGET
Waste Collection Operations
[Provision of bins and collection of solid waste by specialist vehicles and transport to landfill and liquid waste to
sewage treatment plants – as scheduled and on-call]
Availability                          Solid waste collection service is conducted every day of the week including
                                      public holidays (based on a roster for locations and type of collection (general
                                      waste, recyclables and green waste).
                                      Emergent waste matters - on call

Scheduled work                       General waste collection – domestic         Weekly

                                     General waste collection – commercial       Range daily to weekly – depending
                                                                                 on specific business needs.

                                     Recycling – cardboard only – bulk bins      Weekly / Fortnightly / Monthly

                                     Recyclables and green waste collection      Fortnightly
                                     - domestic

                                     Recyclables and green waste collection      Range daily to weekly – depending
                                     - commercial                                on specific business needs.

                                     Street bins collection (frequency           Range from daily in low season to 3
                                     depends on location/level of use)           times a day in peak periods.

                                     Construction and maintenance of
                                        • public place bin enclosures
                                        • large bin storage areas -              As required or upon complaint – no
                                            Hastings St, Peregian Beach,         defined service level.
                                            Noosa North Shore

                                     Washing/cleaning street bins                High Profile Areas – Fortnightly
                                                                                 Other areas – Quarterly

                                     Transfer Station Bulk Bin Servicing         Range from daily at Eumundi Rd and
                                                                                 approx. twice weekly at Pomona and
                                                                                 Cooroy

                                     Illegal Dumping surveillance and            Scheduled
                                     equipment maintenance
                                     Kerbside bulk waste collection              Annual (or as determined by Council
                                                                                 resolution)

Reactive work [customer            Issue                                        Target for completion
requests]                          Missed service (includes solid & liquid      3 business days
                                   wastes)
                                   New/damaged/stolen bins                      5 business days
                                   Illegal dumping/littering (Works and         5 business days
                                   Waste)
                                   Dog bag dispenser (new)                      5 business days
                                   Extra services                               1 business day
                                   Contaminated waste                           3 business days
Liquid Waste Collection (Holding Tank Pump-outs)
[Contract development, evaluation, award & administration for collection of liquid waste from sewage holding tanks
located on private and Council properties]
Scheduled activities               Contract development, evaluation &           Every 4 years
                                   award
                                   Scheduled pump—outs of holding tanks Weekly to 4 monthly (site specific)
Reactive activities                Contract management meetings                 As required
                                   Request for extra service – holding tank 3 business days
                                   pump out