Service Level Catalogues

                                ACTIVITY                                              SERVICE LEVEL TARGET


Reactive activities                Enquiries/complaints                       5 business days
                                   Groundwater, surface water & gas           As required during rainfall
                                   monitoring, testing & reporting
                                   (contract)
                                   Disaster clean up / disposal               As required – determined by nature of
                                                                              event (LDMG requirements).
Landfill Operations
[Includes conduct of the weighbridge, daily waste disposal & separation, stockpiling of recyclable materials and
disposal of waste materials to the landfill, site & stockpile maintenance and methane gas capture]
Availability                         Location                                  Opening Hours
                                     Eumundi Road Landfill                     7am - 5pm, 7 days a week
                                                                               Closed Christmas Day
                                                                               On-call 24/7

Cyclic inspections                 WHS inspections                            Quarterly
                                   WHS Audit                                  Periodically

                                   Inspection of various pumps (8)            Monthly
                                   (contract)

Scheduled Work                     Compact and Cover landfill waste           Daily
                                   (contractor)

                                   Capital project management                 As required

                                   Soil stockpile maintenance (contractor)    Daily

                                   Waste compaction monitoring – 950          Twice yearly
                                   kg/m3 (aerial surveys)

                                   Slashing – former Pomona landfill          Every 6 weeks (growing season)
                                                                              Every 10 weeks (winter season)

                                   Leachate and stormwater pump               Quarterly or as required
                                   maintenance (as identified from
                                   inspections)

                                   Cleaning of buildings (contract):
                                       - Landfill                             Weekly
                                       - Transfer Stations                    Monthly

                                   Cleaning/sweeping of roads and hard
                                   standing areas (contract):
                                       - Landfill                             Monthly
                                       - Transfer Stations                    Quarterly

                                   Reporting & provision of data for          Monthly
                                   account customer invoicing
                                   (Wasteman system)

                                   Debt review/account customer               Monthly
                                   management (in conjunction with
                                   Revenue Section)

                                   Capping                                    Ongoing

                                   Methane Gas capture contract and           Scheduled meetings
                                   improvements

Reactive work                      Intermediate cover when cell reaches       As required
                                   interim land form profile