Service Level Catalogues

                                ACTIVITY                                                 SERVICE LEVEL TARGET
                                   Cell capping                                  As required

                                   Old Pomona Landfill - maintenance             As required
                                   fencing/facilities

                                   Enquiries/complaints                          5 business day
Transfer Facility Operations
[Provision of a service for communities remote from the Landfill to dispose of waste for subsequent transfer to the
Landfill]
Availability                       Location                                    Opening Hours
                                   Cooroy Transfer Station                     8am - 1pm, Saturday, Sunday,
                                                                               Monday only
                                                                               Closed Christmas Day
                                   Pomona Transfer Station                     8am - 1pm Friday, Saturday, Sunday
                                                                               only
                                                                               Closed Christmas Day
Cyclic inspections                 WHS inspections                             Quarterly

                                   Transfer station inspections/check            Eumundi Rd – Weekly
                                                                                 Cooroy and Pomona - Monthly
Scheduled activities               Stockpile maintenance                         Daily

                                   Mowing - rural transfer facilities            Every 6 weeks (growing season)
                                                                                 Every 10 weeks (winter season)

                                   Cleaning of buildings (contract)              Monthly

                                   Cleaning/sweeping of roads and hard           Quarterly
                                   standing areas (contract)

                                   Transfer facility bin transfers to landfill   Daily

                                   Payments to contractor for transfer           Monthly
                                   station bin collection & disposal to
                                   landfill
                                   Landfill weighbridge calibration              Twice yearly

Reactive activities                Enquiries/complaints                          5 business days


KEY SERVICE METRICS
Measure                                   Metric                                 Benchmark Comparison
Disposal cost per tonne compared to       2018/19 $140 per tonne                 Gympie $134
equivalent Cat 3 Councils                 2017/18 $121 per tonne                 Fraser Coast $129.50


PERFORMANCE MEASURES
Service          Indicator                Performance Measure                    Methodology
Waste Management Satisfaction             Noosa community satisfaction           Community satisfaction mean
(Disposal)                                mean rating score compared to          performance rating from the LGAQ
                                          the State mean rating score (out       Community Satisfaction Tracking
                                          of optimum rating of 5).               Survey for Provincial areas for:

                                           NSC mean            State mean        Theme: Basic Services &
                                          rating (2019)       rating (2017)      Infrastructure
                                               4.08                3.90          Function: Waste Management