Service Level Catalogues

Service Listing 3 of 3
 Service Output                 WASTE & RESOURCE MANAGEMENT
                                Collection, disposal and resource recovery of solid and liquid wastes.

 Service Activity               Waste Resource Recovery & Education
                                Includes activities such as the operation of shopfront and back of house
                                materials recovery and re-use activities and provision of information and
                                education programs to the community.

 Responsible Area               Department                                  Branch
                                Community Services                          Waste & Environmental Health

 Cost Centres                   Waste Recyclables Disposal                  1913

 Key Statistics                                            2018/19           2017/18          2016/17
                                 Kerbside                    7,037             7,464            7,493
                                 CommercialGarden            3,857             3,714            4,580
                                 Residential Garden         10,910             9,931            8,157
                                 Batteries                      35                27               27
                                 Cardboard                     460               328              388
                                 Concrete                    7,741             6,531            7,118
                                 E-Waste                        66                89               83
                                 Metals                      2,523             2,603            2,818
                                 Timber                      1,296             1,391            1,437
                                 Recovered Reviva              389
                                 Total                      34,314            32,078            32,101

 Legislative responsibility     Waste Reduction & Recycling Act 2011
 to provide this service

 SERVICE DELIVERY MODEL
 The service is managed and administered by in-house staff with a high level of contractors involved in provided
 specialist services.



                                  ACTIVITY                                             SERVICE LEVEL TARGET
 Resource Recovery
 [Includes extraction of specific materials from the general waste stream and processing by mulching, crushing,
 recycling or re-purposing in order to lessen demand on landfill space and to gain maximum benefits from products
 to delay the consumption of natural resources. Activities include development, evaluation award & administration of
 contracts related to resource recovery activities by various contractors]
 Availability                         Activities generally occur during normal landfill/transfer station operating hours
                                      other than for shopfront operations selling re-useable/recycled goods which
                                      operates as follows:

                                      7 days per week – 8:15 am-4:00 pm (closed Christmas Day)
                                      On-call 24/7
 Scheduled Work                       Contracts - development, tender evaluation & award:

                                        -   Licence to operate shopfront           Every 7-10 years
                                            materials recovery and processing      Meetings – weekly
                                            mattresses and foam                    Inspections - weekly
                                                                                   Contract review - monthly
                                        -   Timber & Green Waste                   Every 2-4 years
                                            Processing

                                        -   Paper/Cardboard                        Every 7-10 years

                                        -   Concrete crushing & screening          Every 2-5 years