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SMALL BUSINESS FRIENDLY PROGRAM · SBFP Project Plan Report 2023
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ATTACHMENT 2
PROJECT BRIEF Date: January 2023
Project Name Small Business Friendly Program Start Date 2023
Team Economic Development (Lead/Co-ordinator) Project Officer: Vicky Kottaras
Project Description
The Small Business Friendly Councils Program (SBFP) initiative commenced in Queensland in 2020 in direct
response to the Queensland Government’s Better Regulation Taskforce. The aim of the SBFC is to assist Councils
to be mindful of and alert to the needs of small businesses when making decisions.
The Small Business Friendly Program provides an opportunity to deliver improved customer service for an
important stakeholder in our community. This in turn enhances the economic and overall wellbeing of our
community. It also provides an opportunity to recognise what Council are currently doing to be ‘small business
friendly’.
Since 2022 it has become mandatory for all signatories to the SEQ City Deal, of which Noosa Council is one, to
become members of the Small Business Friendly Program by singing the Small Business Friendly Charter.
The SBFP process has four Phases:
1. Signing the Charter
2. Investigation
3. Implementation
4. Reporting and Monitoring
Objectives/Aims/Outcomes
• Noosa Council to join as a signatory to the Small Business Friendly Program by signing the Small Business
Friendly Charter
• Confirm support from the Leadership Team to support the Charter
• Council Resolution endorsing Council to sign the Charter
• Conduct an Audit & Gap Analysis of Small business experience in Council
• Establish key priorities and initiatives
• Prepare an Implementation plan
• Review, Measure and Report in accordance with SBF Charter (six monthly) & Council reporting
requirements
Partners/Stakeholders
• Executive Team, Councillors and Leadership Team
• Economic Development Team
• Cross Council teams – to be determined
• Local Chambers of Commerce/Business Roundtable
• QLD Small Business Commissioner and SBF team
• Small business community
Resources and Budget
• Reporting, Co-ordination, Liaison with QSBC office will initially be within Economic Development team
• Creation of Cross council teams as required once initiatives are confirmed.
• Confirm budget for consultancy for Audit & Gap Analysis.
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ATTACHMENT 2
Phase 1 Signing the Small Business Friendly Charter
• Councillor Briefing and workshop
• Engage with Chambers
o Emails to all local Business Associations and Chambers
o Business Roundtable presentation
• Prepare Council Report & diarise deadlines
• Council endorsement at April 20 Ordinary Meeting
o Agenda – 5 April
o P&E Committee - 11 April
o General Committee - 17 April
o Ordinary Meeting - April 20
• Work with QSBC Staff on signing at the Conference (diary, Mayor notes, run sheet, etc)
• Prepare Communications Plan
• Official Signing with Mayor at SBF Charter at Small Business Friendly Program Conference, Maroochydore
Phase 2 Investigation
• Join the Small Business Friendly Council Program Communities of Practice Forum
• Prepare Project Brief
• Audit & Gap Analysis Report
Phase 3 Implementation
• Develop Implementation Plan based on Audit & Gap Analysis Report
• Add to agenda of Leadership team meeting and include in Council’s Operational Plan
• Determine internal working group/stakeholder model
• Internal stakeholder meetings and review.
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ATTACHMENT 2
oCustomer Service
oEnvironmental Health
oWaste
oProcurement
o Building
o Property
• Execute Implementation Plan
Phase 4 Reporting & Monitoring
• Submit six monthly report to Queensland Small Business Commissioners Office
• Council Reporting