ANNUAL PERFORMANCE REPORT INCLUDING Q4 OPERATIONAL PLAN 2023-24 PROGRESS REPORT · Attachment 1 - Annual Progress Report to 30 June 2024, incorporating the Q4 progress Report (1 April to 30 June 2024)

On Track Initiatives
OP     Initiative                                                    Service/Mgr        Status   Reason for Status
Ref                                                                  Responsible
5.1.1  Develop and commence implementation of a Customer             Community                   Draft Customer Experience Program developed. Implementation dependant on
       Experience Program.                                           Services                    resourcing availability.
                                                                     Director                    Note-relisted in the new 24/25 Operational Plan

5.1.2   Investigate options for expanding Council Customer           Community                   Trial Customer Service desk at Cooroy Library underway - due for review in Nov 2024.
        Service operations beyond Tewantin administration            Services                    Note-relisted in the new 24/25 Operational Plan.
        building.                                                    Director
5.4.5   Prepare for and commence the negotiation process to          People &                    Preparations undertaken including representatives on the Bargaining Team and
        negotiate Council’s new certified Agreement.                 Culture                     identification of workplace issues. Negotiations to commence in September 2024.
                                                                                                 Note-relisted in the new 24/25 Operational Plan
5.5.2   Implement actions to increase the effectiveness of the       Executive                   Progress to action recommendations from the review of the effectiveness of the Audit and
        Audit and Risk Committee and the internal audit function.    Officer Internal            Risk Committee and internal audit model underway with the involvement of the ARC.
                                                                     Audit &                     Note-relisted in the new 24/25 Operational Plan
                                                                     Corporate
                                                                     Performance


Disrupted Initiatives
OP      Initiative                                                   Service/Mgr        Status   Reason for Status
Ref                                                                  Responsible
5.1.3   Assess the community’s satisfaction with Council services    Community                   Delayed to 2024/25 pending resource availability.
        and Liveability score.                                       Services                    Note-relisted in the new 24/25 Operational Plan.
                                                                     Director / CEO
5.2.1   Identify efficiencies in Council Utilities incl (water,      Corporate                   Utilities Analyst engaged and commencing 2-year analysis, review and implementation
        sewerage, electricity, gas) to ensure cost effective and     Services                    program.
        efficient services in line with sustainability principles.   Director                    Note-relisted in the new 24/25 Operational Plan
5.2.3   Develop Council's Performance Measurement Framework.         Executive                   The development of the Framework is progressing. A review of service profiles including
                                                                     Officer Internal            the identification of efficiency and effectiveness measures was undertaken with the
                                                                     Audit &                     Service Catalogue included in the 24-25 Budget adoption process. Corporate Plan
                                                                     Corporate                   performance measures/data being refined in preparation for reporting to Council.
                                                                     Performance                 Note-relisted in the new 24/25 Operational Plan

5.2.5   Finalise the Contract Management Framework and develop       Procurement                 Contract Management Framework & suite of documents has been finalised.
        an implementation plan.                                                                  Implementation Plan to be finalised in Q1 24/25.
                                                                                                 Note-continuing, to be included in new 24/25 Operational Plan.

5.3.1   Develop a new ICT and Digital Strategy to provide the        Corporate                   New ICT Management leading development of new ICT and Digital Strategy. Baseline
        foundation for technology requirements and digital           Services                    assessment complete.
        transformation over the next 5 years.                        Director                    Note-relisted in the new 24/25 Operational Plan