2019-02-12 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                 12 FEBRUARY 2019


Initiatives                  Comment
Tewantin Administration      This project was delayed due to the original Project Manager now
Building Master Plan         working on the Transport Strategy. Tenders are being developed for a
                             condition assessment of the building.
Revenue Diversification      This project was delayed due to other emerging priorities (e.g. TAFE)
Project                      but a review of the Sunrise Beach shops was completed in December
                             2018 (currently being assessed).
Bi-annual Community          This survey is on track to be undertaken in March/April 2019 to reflect
Satisfaction Survey          the timing of the survey undertaken in 2017.
Review of Community          This project was on hold pending the appointment of our new
Engagement Strategy          Communications and Community Engagement Manager who has now
                             commenced. The review can now commence.



2.    KEY PERFORMANCE INDICATORS

As Council would be aware, KPIs were first developed for our organisation at the beginning of
2014/15. 30 management KPIs were developed and 16 of those KPIs are reported to Council on
a quarterly basis. They are also reported to the Audit & Risk Committee in detail at each Audit &
Risk Committee meeting.

As far as the CEO is aware, we are one of the few Councils in Queensland to make this KPI
information available to the public via “non-confidential” reports. The KPIs are included in
Attachment 2.

The key issues arising from an assessment of the KPIs for the first quarter are as follows:

Our People
    In relation to Workplace Health and Safety, our Lost Time Injury Duration remained fairly
      constant during the second quarter after a spike in the first quarter.
    Personal leave return to normal levels in the second quarter after a spike in August as a
      result of the impact of the winter flu season.
    Our staff turnover rate remains below other Councils. In the December quarter, staff
      turnover was low but we are starting to see some retirements of staff as our older
      demographic impacts.

Our Customers
    Over the last few years, the total number of customer requests received by Council had
      been on an upward trend. However, over the last few months, we have seen a tapering off
      in the total number of requests received by Council.
    The average time to process planning applications is variable although overall, 80% of all
      types of applications are meeting statutory timeframes.

Our Finances
    Our financial KPIs measure solvency, investment performance and outstanding rates. All
      of these KPIs continue to be on track.
    Council receives a financial performance report at the end of each month which provides a
      more detailed analysis of Council’s financial position. Council receives a detailed report on
      Capital Works progress every quarter.


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