2019-02-12 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                    12 FEBRUARY 2019


Our Systems and Processes
   The use of the App – Snap Send Solve continues to grow year on year. The aspirational
     long term goal of 40% may be achievable.           32% of requests for service lodged with
     Council in December were lodged electronically.
   The “web chat” facility enabling customers to “chat” live online via our website with a
     customer service officer is now live and is slowly getting customer take up.

Previous Council Consideration

Quarterly reports are provided to Council outlining our progress with the Operational Plan.

Finance
The projects within the Operational Plan are reviewed and funded as part of Council’s annual
budget process.

Risks & Opportunities
A failure to achieve the outcomes set out in the Operational Plan would be problematic. In some
cases, projects may take longer than anticipated to achieve the best outcome.

Consultation

External Consultation - Community & Stakeholder

Nil.

Internal Consultation

The details of each of the Operational Plan activities have been provided by relevant
Departments.

Departments/Sections Consulted:

X      Chief Executive Officer   X   Community Services                      X   Corporate Services
       Executive Officer             Director                                    Director
       Executive Support             Community Development                       Financial Services
                                     Community Facilities                        ICT
                                     Libraries & Galleries                       Procurement & Fleet
                                     Local Laws                                  Property
                                     Waste & Environmental Health                Revenue Services

X      Executive Services        X   Environment & Sustainable Development   X   Infrastructure Services
       Director                      Director                                    Director
       Community Engagement          Building & Plumbing Services                Asset Management
       Customer Service              Development Assessment                      Buildings and Facilities
X      Governance                    Economic Development                        Civil Operations
       People and Culture            Environmental Services                      Disaster Management
                                     Strategic Land Use Planning                 Infrastructure Planning,
                                                                                 Design and Delivery




                                                                                          Page 109 of 130