2017-08-08 Services & Organisation Committee Agenda

EXECUTIVE SERVICES DEPARTMENT

BRANCH ACTIVITIES                      RECENT ACHIEVEMENTS                            CURRENT PRIORITIES                            THE NEXT QUARTER
ZEN - Project Officer – Carbon
Reduction
Implementation of ZEM Organisational      Completion of ERM Energy Audits              Project Management of ZEN - capital         Determine strategy requirements for
Strategy and action plan                    and report prioritising ZEN initiatives        project implementation                        the landfill emissions
                                          ZEN Operational Team continues to            Implement communications strategy           Completion       Council’s 2016/17
                                            meet                                           of the ZEN Organisational Strategy            Carbon Footprint
                                          Noosa joined the Climate Council             Complete detailed action plan for           Complete major ZEN projects
                                            Cities Power Partnership                       ZEN initiatives                               subject      to    project manager
                                                                                         Present the ZEN Organisational                availability
                                                                                           Action Plan to Councillors
                                                                                         Partner with Waste to determine
                                                                                           strategy requirements for the landfill
                                                                                           emissions
                                                                                         Develop communications strategy
                                                                                           for ZEN projects - internal and
                                                                                           external stakeholders
                                                                                         Conduct         energy     efficiency
                                                                                           workshops for staff
                                                                                         Develop ZEN info. for inclusion in
                                                                                           staff inductions
Customer Service
Recruitment and Training                  Recruitment of casual CSO’s for              Monitoring performance of new staff`        Pending internal staff movements,
                                            coverage of long service leave, annual                                                       recruitment of new casual staff may
                                            leave and peak times                                                                         be required in October
                                          Training needs GAP analysis started                                                        Introduction into other areas of
                                            with all current CSOs to highlight                                                           council to understand workflows
                                            training requirements                                                                        outside of CS
                                          Continued development and multi
                                            skilling of CSOs in all areas of
                                            Customer service
Review of Polices within the branch       Updated operational policies for ease        Review of CS policies and                   Commence service review of branch
                                            of use by CSOs                                 procedures impacted by new
                                          Tested the Business Continuity Plan            financial year and new corporate
                                            (BCP) during recent weather event              structure


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