2017-08-08 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                 8 AUGUST 2017


The 41 primary responsibility/service areas are grouped under the following 5 themes:
1.   Theme 1 - Basic Services and Infrastructure (road construction, road maintenance,
     footpaths kerbing & guttering, street lighting, traffic management, parking facilities, public
     transport, drainage & flood mitigation, waste management, community health);
2.   Theme 2 - Community Lifestyle Services (Parks playgrounds & public amenities,
     environmental controls, Environmental protection & conservation, heritage protection,
     sporting & recreational facilities, cultural& entertainment facilities, libraries & other
     information access, community safety, community services, pet/animal control, shopping
     centres, community development);
3.   Theme 3 - Managing the Shire (town planning, building control, economic development &
     local employment, development of tourism, financial management, revenue raising, staff
     management, disaster management);
4.   Theme 4 - Customer Services and Communication (customer service, information services,
     informing the community, consulting the community, responding to the community,
     providing leadership & advocacy); and
5.   Theme 5 - Qualities of Council (elected council as a whole, councillors you deal with,
     managerial& supervisory officers, outdoor workers, indoor staff)


Overall Performance Ratings
The survey method uses two different measurements of community perceptions of their level of
satisfaction with current council performance - ‘direct’ and ‘calculated’.
Direct – The Unweighted Overall Performance Rating is obtained from asking respondents a
direct question rating Council’s overall performance at the end of the survey i.e. “Is Council
delivering a level of services and displaying a quality of performance in fulfilling all
responsibilities, regarded as ‘value for money’ for the rates and charges you pay”. In addition,
residents who were contacted but did not proceed with the survey were also asked to rate
Council’s performance.
Noosa’s overall rating of 3.82 (mean) is higher than the total Qld LGAQ of 3.48 and provincial
LGAQ of 3.49 (refer to Table 1). A mean score of 3.82 translates to almost ¾ of respondents
viewing Council’s performance as good (55%) and very good (17%). It is also 76.4% of the
optimum score of 5 which means that Council is generally viewed as being effective in delivering
services to the community.

Table 1 - Unweighted Overall Performance

                         TOTAL      Very     Good     Fair     Poor    Very   Don't    Not     Mean
                                    Good              Only             Poor   Know     App.
 Total Queensland          700      3.6%     47.9%    43.3%    3.7%    1.6%   0.0%     0.0%     3.48
 (LGAQ 2015)

 FIRST CONTACT              46      26.1%    41.3%    13.0%    6.5%    4.3%   8.7%     0.0%     3.86
 Noosa 2017
 Overall Rating            400      16.5%    54.5%    24.0%    3.5%    1.0%   0.5%     0.0%     3.82
 Noosa 2017
 Provincial                280      2.9%     50.4%    41.4%    3.9%    1.4%   0.0%     0.0%     3.49
 (LGAQ 2015)




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