2017-08-08 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                 8 AUGUST 2017


   All client files are now electronic and linked to TRACCs (client management software) as
     from 1 April 2017. Alll Community Care Assistants are now trained to record operational
     notes and update case plans in TRACCS.
   During the last year hard copy filing has virtually stopped due to the set up electronic
     folders and staff training on how to scan and save documents.
   With a huge amount of assistance from Finance, NCS now have a more detailed chart of
     accounts which will enable more detailed financial reporting and analysis.
   NCS has hosted two very successful morning teas to showcase the centre and programs to
     other local service providers. Feedback on the centre facilities and programs was
     extremely positive and new client referrals came about as a result of this initiative.
   Mayor Tony Wellington helped the centre celebrate the early success of the client
     workshop and announced the expansion of its operations in April 2017. The media was
     well represented and positive feedback was received.
   Finalised promotional material.
   Bequest of $15,000 from Audrey Morris funded the purchase of a television and surround
     sound system, allowing NCS to host matinee movies for carers and their loved ones. The
     gift also funded new crockery, much to the delight of all the volunteers and centre staff.
     This crockery is much lighter for clients to use and sized for better portion control.
   The monthly program of activities has been tailored to better meet the needs of clients who
     suffer from dementia. Sensory equipment was purchased and more ‘keep fit’ classes were
     introduced for those clients who wander.

5.   FUTURE DIRECTION
   Work to commence for the next stage of the centre refurb. Works will include:
     -     Installation of internal LED lighting.
     -     Additional concrete slabs to increase car parking capacity by five spaces and in doing
           so, alleviate some of the parking pressure in the immediate surrounds.
     -     Rendering of the façade of the centre.
     -     Painting of all exterior timberwork.
     -     Plastering of the McCaw room (covering over exposed brick).
     -     Modifications to the quiet room to accommodate an Occupational Therapy program.
     -     External blinds on rear courtyard patio to enhance client comfort.
   Implementation of an upgraded telephone system will allow admin staff to assist service
     delivery staff with the increased number of client callers who require clarity with the new My
     Aged Care processes. All admin staff are trained to answer My Aged Care enquiries and to
     simplify the processes for elderly clients, many who have dementia.
   Introduction and trialling of programs and activities to enhance the overall wellness and
     reablement model currently in place at NCS.
   Further education for staff on dementia awareness.
   Further education for staff on wellness and reablement principles.
   Further education for staff on client electronic administration procedures.
   Further research on mobile devices to enhance our service delivery.
   Continue to cross-train and upskill staff on NCS operations.
   Further implementation of the admin hub to ensure continuity of business operations during
     leave and RDOs.

Previous Council Consideration

Updates are provided to Council on a 6 monthly basis.


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