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2017-08-08 Services & Organisation Committee Agenda

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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                 8 AUGUST 2017


2.      CUSTOMERS

                         NCS Summary YTD Outputs
                         1 July 2016 to 30 June 2017
Service                                                   Services provided
Allied Health Care                                                      672
Case Management                                                           49
Social Support - Group                                                 9,946
Counselling/support info and advocacy - client                          126
Domestic Assistance                                                    4,782
Home Maintenance                                                       3,460
Home Modification                                                      1,291
Personal Care                                                           895
Flexible Respite                                                        510
Social support - Individual                                            2,648
Transport                                                             14,823
Total                                                                 39,202


The eleven listed services have delivered a total of 75,057 hours of service to NCS clients during
this period.

              Noosa Home Assist Summary YTD Outputs
                       1 July 2016 to 30 June 2017
Information & Referral                             Services provided
   Total clients received info & referral                             282
   Total staff output hours providing info & referral                 415
Home Maintenance
   Total distinct households                                            31
   HAS staff total output hours total                                 735
   Households receiving service for first time                          31
   External contractors total outputs hours                          1,918
Total                                                                  3,412

The above services delivered a total of 3,068 hours of service to clients through Noosa Home
Assist Secure during this period.

3.      STAFFING

Aside from usual staff comings and goings there are no other staffing matters of significance to
report.

4.      SYSTEMS, PROCESSES AND OTHER MATTERS
      Continuous improvements are being made to the website. Referrals for Home Assist
        Secure have been received and actioned. More information on NCS wellness and
        reablement programs will be uploaded in the near future.
      All admin staff have been cross-trained in admin roles and asked to identify any areas for
        continuous improvement.

                                                                                  Page 62 of 146

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