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Meeting papers
AGENDA
Services & Organisation
Committee Meeting
Tuesday, 8 August 2023
commencing at 1:30 PM
Council Chambers, 9 Pelican Street, Tewantin
Committee: Crs Amelia Lorentson (Chair), Joe Jurisevic , Clare Stewart, Frank Wilkie
“Noosa Shire – different by nature”
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SERVICES & ORGANISATION COMMITTEE MEETING 8 AUGUST 2023
1. ATTENDANCE & APOLOGIES
2. CONFIRMATION OF MINUTES
3. PRESENTATIONS
4. DEPUTATIONS
5. REPORTS FOR CONSIDERATION OF THE COMMITTEE
AMENDMENT OF GENERAL COMMITTEE & ORDINARY MEETING DATES
5.1.
OCTOBER 2023
6. REPORTS FOR NOTING BY THE COMMITTEE
6.1. CAPITAL PROGRAM 2022/23 DELIVERY STATUS
6.2. NOOSA HOLIDAY PARKS UPDATE
7. CLOSED SESSION
8. MEETING CLOSURE
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SERVICES & ORGANISATION COMMITTEE MEETING 8 AUGUST 2023
5.1 AMENDMENT OF GENERAL COMMITTEE & ORDINARY MEETING DATES OCTOBER
2023
Author Acting Chief Executive Officer, Larry Sengstock
CEO Office Department
Index 27.07/Council Meetings
Attachments 1. 2023 Meeting Calendar -Revised October Dates
EXECUTIVE SUMMARY
Noosa Shire Council’s Mayor – Cr Stewart, Deputy Mayor – Cr Wilkie, Cr Finzel, Cr Lorentson and
the Acting CEO of Noosa Council, Larry Sengstock will be attending the LGAQ Conference from 16-
19 October 2023. As a result, Council will not meet the required attendance of Councillors for quorum
as per Standing orders. Therefore the below recommendation to the Council defers both the General
and Ordinary Meeting dates for October 2023 to one week later than originally advertised.
RECOMMENDATION
That Council note the report by the Chief Executive Officer (Acting) to the Services & Organisation
Committee Meeting dated 8 August 2023 and request the Chief Executive Officer:
A. Defer the date of the General Committee from 16 October 2023 to 23 October 2023
B. Defer the date of the Ordinary Meeting from 19 October 2023 to 26 October 2023
REPORT
Attendance at the LGAQ Conference by Councillors is supported by the CEO as an important
professional development opportunity for the Councillors. Unfortunately, the advised meeting
schedule clashes with this year’s conference dates.
The recommendation to defer the General Committee and Ordinary Meeting will ensure the delivery
of Council business as per the requirements of the Local Government Regulation and Noosa Shire
Council Standing Orders in meeting the required quorum.
The excerpt of the Local Government Regulation 2012 is below:
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SERVICES & ORGANISATION COMMITTEE MEETING 8 AUGUST 2023
Once the this report has been considered and a Council resolution is made, Council Officers will
publish the revised dates on the Noosa Council website www.noosa.qld.gov.au and the next
available Noosa Today (print advertisement) after 17 August 2023 to comply with 245B of the Local
Government Regulation 2022.
Link to Corporate Plan
Theme No. 5. - Excellence
This theme focuses on customer experience, financial sustainability, innovation and technology,
levels of service, governance, our employees and volunteers, funding streams and asset
management practices.
Previous Council Consideration
Ordinary Meeting Minutes, Item 4, Page 17
That Council note the report by the Chief Executive Officer to the Services & Organisation Committee
Meeting dated 9 August 2022 and request the Chief Executive Officer:
A. Defer the date of the General Committee from 17 October 2022 to 24 October 2022; and
B. Defer the date of the Ordinary Meeting from 20 October 2022 to 27 October 2022.
Finance
Nil
Risk & Opportunities
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SERVICES & ORGANISATION COMMITTEE MEETING 8 AUGUST 2023
Nil
Consultation
External Consultation - Community & Stakeholder
Nil
Internal Consultation
Departments consulted:
Office of the CEO, Mayor & Community Services Corporate Services
Councillors
x Mayor & Councillors x Director x Director
x Chief Executive Officer Community Development Financial Services
x Executive Officers Sport & Active Lifestyles Fleet
Community Engagement Arts & Culture Revenue Services
People & Culture Community Connection ICT
Governance Customer Experience Commercial Property
Strategy & Environment & Development & Regulation Infrastructure Services
Sustainable Development
x Director x Director x Director
Strategic Land Use Planning Development Assessment Infrastructure Planning,
Design and Delivery
Economic Development & Local Laws Civil and Asset operations
Destination Management
Environmental Services Environmental Health Asset Management
Innovation & Digital Hub Building & Plumbing Building & Facilities
Property / Permits Disaster Management
Waste
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ATTACHMENT 1
REVISED MEETING CALENDAR 2023
January February March
Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su
1 1 2 3 4 5 1 2 3 4 5
2 3 4 5 6 7 8 6 7 8 9 10 11 12 6 7 8 9 10 11 12
9 10 11 12 13 14 15 13 14 15 16 17 18 19 13 14 15 16 17 18 19
16 17 18 19 20 21 22 20 21 22 23 24 25 26 20 21 22 23 24 25 26
23 24 25 26 27 28 29 27 28 27 28 29 30 31
30 31
April May June
Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su
1 2 1 2 3 4 5 6 7 1 2 3 4
3 4 5 6 7 8 9 8 9 10 11 12 13 14 5 6 7 8 9 10 11
10 11 12 13 14 15 16 15 16 17 18 19 20 21 12 13 14 15 16 17 18
17 18 19 20 21 22 23 22 23 24 25 26 27 28 19 20 21 22 23 24 25
24 25 26 27 28 29 30 29 30 31 26 27 28 29 30
July August September
Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su
1 2 1 2 3 4 5 6 1 2 3
3 4 5 6 7 8 9 7 8 9 10 11 12 13 4 5 6 7 8 9 10
10 11 12 13 14 15 16 14 15 16 17 18 19 20 11 12 13 14 15 16 17
17 18 19 20 21 22 23 21 22 23 24 25 26 27 18 19 20 21 22 23 24
24 25 26 27 28 29 30 28 29 30 31 25 26 27 28 29 30
31
October November December
Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su
1 1 2 3 4 5 1 2 3
2 3 4 5 6 7 8 6 7 8 9 10 11 12 4 5 6 7 8 9 10
9 10 11 12 13 14 15 13 14 15 16 17 18 19 11 12 13 14 15 16 17
16 17 18 19 20 21 22 20 21 22 23 24 25 26 18 19 20 21 22 23 24
23 24 25 26 27 28 29 27 28 29 30 25 26 27 28 29 30 31
30 31
Membership
Planning & Environment Committee: Cr Wegener (Chair), Cr Finzel, Cr Stockwell, Cr Stewart
Services & Organisation Committee: Cr Jurisevic (Chair), Cr Lorentson, Cr Wilkie, Cr Stewart
General Committee All Councillors (Chair – Cr Wilkie)
9.30am Planning & Environment Committee
Public Holidays
1.30pm Services & Organisation Committee
12.30pm General Committee Previous dates for General & Ordinary Meeting
5pm Ordinary Meeting
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SERVICES & ORGANISATION COMMITTEE MEETING 8 AUGUST 2023
6.1 CAPITAL PROGRAM 2022/23 DELIVERY STATUS
Author Acting Director Infrastructure Services, Shaun Walsh
Infrastructure Services Department
Index ECM\Subject\2022-2023 Capital Works Program
Attachments None
EXECUTIVE SUMMARY
This report provides a status update for the Capital Works Program as at 30 June 2023.
• The total proposed expenditure for capital works for 2022/2023 financial year is ($54.1m),
inclusive of carry forwards ($11m), expenditure in direct control of Infrastructure Delivery
($49.8m), and other such as community projects, ICT and fleet ($4.3m).
• As at 30 June 2023, Council has expended a total of 79% of the 2022/2023 financial year
budget with another $6.7m in commitments.
• The ongoing reduced availability of labour, equipment and materials and a ‘hot’ construction
industry is proving challenging however works are currently being managed within overall
budget limitations where feasible.
• The road reseal program has expended $5.9m of the $6.8m budget for 2022/2023 financial
year.
• Council has a current forecast of grant funding revenue of $20.2m while Council’s
contribution to projects with grant funding is at $17.3m and non-grant capital projects amount
to $19.1m.
• The Design Services team is currently undertaking design works and providing design
support to 56 projects scheduled within the 2022/2023 financial year, with a combined design
and construction value of $16.7m.
• The Planning team is currently supporting key master planning initiatives with multiple sub-
projects; estimated value $350,000 in 2022/2023 and an estimated future project investment
value of $15m+.
• There are currently 41 multi-year projects in various stages of completion
RECOMMENDATION
That Council note the report by the Infrastructure Planning, Design & Delivery Manager to the
Services & Organisation Committee Meeting dated 8 August 2023 providing an update on the
delivery of the 2022/2023 Capital Program as at 30 June 2023.
REPORT
This report is to inform Council of the overall status of the Capital Works Program at the end of
June 2023.
The report provides an opportunity to highlight and discuss projects within the program and
confirm the delivery status of projects delivered in the final quarter of the 2022/2023 financial
year.
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SERVICES & ORGANISATION COMMITTEE MEETING 8 AUGUST 2023
It is important to note that the financial summary provided in this report is subject to timing and
reported accruals (i.e. a major project funded over multiple years may be significantly closer to
completion than the 2022/2023 financials may indicate).
The report does not address disaster recovery project, which will be subject to separate reporting
1. Current Projects
The major focus in the 3rd quarter of the 22/23 financial year has been:
Continuing various stages of • Tewantin, NDSC Stage 1 McKinnon Drive -
construction of major projects: Community Sports Complex
• Peregian Beach, Living Fire Tech Lab - Disaster
Rec Cat D
• Federal, Middle Creek Road - Reconstruction
• Noosa Heads, Dog Beach - SEMP
• Sunrise Beach, Sobraon Street - Slope
Stabilisation
• Black Mountain, Lawnville Road - Bridge
Renewal
• Tewantin, Sundial Park - BMX Pump Track
Upgrade
• Sunshine Beach, Adams Street - Land Slip
Design
Emergent works within • Sunrise Beach Shopping Centre - Shop Fit Out
2022/2023 financial year:
• Boreen Point Campground - Storage Shed
Replacement
• Sunshine Beach, Adams Street - Land Slip
Design
• Peregian Beach, Digital Hub - Office Fit-Out
• Noosa Northshore Campground - Wastewater
System Renewal
• Noosa River Holiday Park - Access Ramp
Renewal
• Noosa Leisure Centre - Replacement of
External Emergency Exit Doors
• Noosa North Shore - Wastewater System
• The J - Airconditioning Condenser Unit
Replacement
Review of tender submissions • Shire Wide, Pathway Program
for major projects budgeted for
construction delivery this • Noosaville, Foreshore Masterplan
financial year:
• Noosa Heads, Arkana Drive - Median Strip
Stabilisation
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SERVICES & ORGANISATION COMMITTEE MEETING 8 AUGUST 2023
Upcoming tenders, evaluations • Tewantin, Doonella Bridge - Renewal
and awards for projects
budgeted for construction in • Noosa Heads, Garth Prowd Bridge - Renewal
the 2022/2023 financial year:
• Noosa Heads, Noosa Woods - Pathway
• Sunshine Beach, Ed Webb Park - Upgrade
• Noosa Waters, Entry Statement – Renewal
• Tewantin, Doonella Bridge (Design) – Renewal
• Noosa Heads, Noosa Drive Halse Lane to
Sunshine Beach Rd – New
The Design Services team are currently undertaking design works and providing design support
to 56 projects scheduled within the 2022/2023 financial year, with a combined design and
construction value of $16.7m.
Design output this quarter has been impacted by the movement of key staff (currently 2 (two)
vacant full-time equivalent positions) and ongoing construction support.
The road reseal program has expended $5.9m of the $5.7m budget for 2022/2023 financial
year. Of the annual program, reseal of the following roads were undertaken during the final
quarter of 2023/2023 financial year:
• Noosa Springs, Noosa Springs Drive
• Noosa, David Low way
• Sunshine Beach, Dolphin Bay Drive
• Tewantin, Moorindil Street Roundabout.
• Peregian Beach, Heron Street, Peregian Beach.
• Noosaville, Shorehaven Drive.
Of the annual gravel resheeting program the following roads were undertaken during the final quarter
of the 2022/2023 financial year:
• Kin Kin, Neusa Vale Road
• Kin Kin, Bates Road
• Cootharaba, Kinmond creek Road.
The Shire Wide Pathway Program continues into the 2022/2023 financial year. The following
pathways received renewal and upgrade works during the final quarter of the final quarter of
2022/2023:
• Pomona, Stan Topper/ Memorial Avenue Missing Pathway Link
• Tewantin, Moorindil Street
• Cooroy, Maple Street Pathway/ Overlander Avenue to Bruce Highway Overpass - Ongoing
• Cooroy, Miva Street/ Tewantin Road - Ongoing,
The following pathways are in the planning and procurement stages, in preparation for undertaking
the works.
• Tewantin, Memorial Park/ Poinciana Avenue Pathway
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SERVICES & ORGANISATION COMMITTEE MEETING 8 AUGUST 2023
• Noosa Heads, Noosa Woods – Pathway
• Tewantin, Cooroy Noosa Road Missing Pathway Link.
As part of Council’s ongoing program of upgrading priority bus stops and shelters to comply with
Commonwealth Disability Standards for Assessable Public Transport infrastructure, upgrade of
8 bus stops across Noosa Heads, Noosaville, Peregian Beach, Pinbarren and Tewantin will be
carried out over the financial year.
The final quarter of the 2022/2023 financial year saw the completion of the bus stop upgrade
program, with the following stops successfully upgraded throughout the year:
• Noosaville, Noosa Parade (Key Circuit, Eastbound & Westbound)
• Noosaville, Noosa Parade (Witta Circle, Westbound)
• Noosaville, Hilton Terrace (Noosa Convention Centre)
• Noosaville, Eumundi Noosa Road (Rene Street)
• Tewantin, Gympie Street (Werin Street)
• Peregian, Beach David Low Way (Woodland Drive)
• Pinbarren, Greenridge Pinbarren Road.
2. Project Updates
Whole of Shire Mobile Library Service
Solution
Mobile library launched in
June2023. Outreach programs
continue and are increasing in
popularity.
Detailed Design Redevelopment Cooroy
Sports Complex
Concept level floor plans and renders
completed for Cooroy Sports
Complex. Currently awaiting
development approvals.
Replacement of External
Emergency Exit Doors, Noosa
Leisure Centre Stadium
External emergency exit doors
replaced in June 2023 to ensure the
safety of all guests and employees.
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SERVICES & ORGANISATION COMMITTEE MEETING 8 AUGUST 2023
NDSC Stage 1 McKinnon Drive
Community Sports Complex
Construction is nearing completion
on the McKinnon Drive Community
Sports Complex with practical
completion on target for July 2023.
Cooroy Cemetery Equipment Shed
Upgrade works to the Cooroy Cemetery
Equipment Shed have progressed with
awarding of works for water storage and
supply, concrete slabs, car spaces and
people with disabilities compliant pathways
with line marking. Target completion quarter
4, 2023/2024
Shire Wide Pathway Program
The annual pathway program continues into
the 4th quarter of 22/23 with works taking
place in Tewantin, Pomona and Cooroy.
3. Grant Funding
The 2022/2023 financial year Capital Works program includes an unprecedented amount of
grant funding. Figures 1 and 2 below demonstrate the non-grant funded capital projects vs
projects with grant funding and Council’s contribution towards those with grant funding.
Figure 1 detail Percentage of CWP Value of CWP
Non-Grant Projects 34% $19.1m
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SERVICES & ORGANISATION COMMITTEE MEETING 8 AUGUST 2023
Projects with Grant Funding 66% Refer figure 2 for more
detail
Figure 1
Figure 2 detail Percentage Value
of CWP of CWP
Non grant projects 34% $21.1m
Grant funding revenue 36% $20.2m
Council's contribution to 31% $17.3m
projects with grant funding
Figure 2
4. Completed Projects
While the 4th quarter continues to experience a heated construction market with ongoing material
shortages, lengthy lead times, pricing increases and contractor availability issues; 79% of capital
expenditure has been completed to date this quarter. The Project Control Group and Capital
Works Executive have continued to enable staff and Council to make informed decisions that
relate to projects being delivered throughout the year.
This quarter has seen the successful completion of the following key projects:
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SERVICES & ORGANISATION COMMITTEE MEETING 8 AUGUST 2023
Shire Bus Shelter Disabled
Compliant Annual Program
Remaining two (2) DDA compliant
bus shelters within the annual
program have been delivered in the
final quarter of 22/23 financial year
Link to Corporate Plan
Theme No. 2. - Liveability
Liveability encompasses housing, facilities and services, transport, health and wellbeing to enable
an inclusive, connected and vibrant community.
Objective 2.7
Fund and deliver sustainable assets and facilities and associated services responding to the
changing needs of the community and the challenges and opportunities of the future.
Previous Council Consideration
Nil
Finance
The year-to-date capital delivery expenditure to 30th June is $42.5m or 79% of the capital
program total.
Figures 3 and 4 below demonstrate the year-to-date budget, actual expenditure and percentage
of program delivered including commitments, broken down for Capital and Other Capital. Other
Capital includes Asset Management, Information Communication and Technology, Fleet, and
the Planning Scheme expansion.
Other Capital
Capital Total Capital Works
(ICT, Fleet)
CWP Baseline BR1
$49,777,771 $4,364,152 $54,141,923
Budget 22/23
Budget Year to Date $49,777,771 $4,364,152 $54,141,923
Actuals Year To Date $39,712,853 $2,883,634 $42,596,487
*Remaining
Commitments/contract $10,064,918 $1,480,518 $11,545,436
values
Figure 3 – Capital Finance data as at 30th June 2023.
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SERVICES & ORGANISATION COMMITTEE MEETING 8 AUGUST 2023
Figure 4 – Budget Status of Capital Works as at 30th June 2023
Risk & Opportunities
Risks that have presented challenges to delivery of the Capital Works Program include the
increased costs associated with reduced availability of resources, equipment, and materials.
This is compounded by a decreased availability of contractors and reluctance for contractors to
price tenders. The construction industry is also proving challenging due to this inflated market
and future uncertainty with a lack of confidence in the supply chain and availability of manpower,
resulting in the private sector adopting a wait and see approach due to mentioned constraints.
A heated construction market and vacant full-time equivalent positions have continued to
provide ongoing project delivery challenges throughout the 3rd quarter of 2022/2023 financial
year. The Infrastructure Services Department is continuing to address staffing shortages and
high turnover with recruitment underway for a Design Coordinator, Designer, Project Managers,
and Transport and Traffic Coordinator. During the 4th quarter of 2022/2023, a Graduate
Engineer has been onboarded within the Design department.
In addition management of the program includes the added complexity of large amounts of
grant funding and support in the programming of disaster recovery projects.
With the support of the Executive, a resourcing plan is currently being considered for the 2023/24
FY, as the value and number of projects is significant and delivery of the program requires more
investment in project planning, workforce planning, and staging of design and delivery activities to
be consistent with available resources
Consultation
External Consultation - Community & Stakeholder
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SERVICES & ORGANISATION COMMITTEE MEETING 8 AUGUST 2023
Nil
Internal Consultation
Departments consulted:
Office of the CEO, Mayor & Community Services Corporate Services
Councillors
Mayor & Councillors Director Director
Chief Executive Officer Community Development x Financial Services
Executive Officers Sport & Active Lifestyles Fleet
Community Engagement Arts & Culture Revenue Services
People & Culture Community Connection ICT
Governance Customer Experience x Commercial Property
Strategy & Environment & Development & Regulation Infrastructure Services
Sustainable Development
Director Director x Director
Strategic Land Use Planning Development Assessment x Infrastructure Planning,
Design and Delivery
Economic Development & Local Laws Civil and Asset operations
Destination Management
Environmental Services Environmental Health x Asset Management
Innovation & Digital Hub Building & Plumbing x Building & Facilities
x Property / Permits Disaster Management
Waste
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6.2 NOOSA HOLIDAY PARKS UPDATE
Author Property Advisor - Commercial Property, Robyn Mercer
Corporate Services Department
Index ECM/ 8.16 Camping and Caravan Facilities (General)
Attachments None
EXECUTIVE SUMMARY
This report provides an update on the Noosa Holiday Parks business activity for the period from 1
July 2022 to 30 June 2023, including financial performance, business outcomes, operational
activities, capital works and economic impact.
Overall, the Noosa Holiday Parks performed strongly in financial year 2022/23, with revenue 12.7%
higher than the previous financial year period and at record levels. An operational surplus of $1.237
million exceeded budget and visitation levels have increased by 22% from the previous financial
year. The financial performance results reflect Council’s commitment to business improvement
through investment in operational systems and high-quality management services that improve
revenue outcomes, visitation levels, operational cost efficiency and visitor enjoyment.
The Noosa Holiday Parks represent an opportunity to meet the recreational and social needs of
communities, to support our local economy and enable visitors to explore the Noosa region. The
Noosa Holiday Parks accommodated 61,219 visitors during financial year 2022/23, representing an
overall economic contribution of $25 million (GDP) and an employment contribution of 202 FTE jobs.
Market demand for the Noosa Holiday Parks is strong, reflected in over 600,000 website visits and
over $2.5 million in secured forward bookings.
Financial performance trends and market demand indicates that the Noosa Holiday Parks is well
positioned for robust financial sustainability, visitation and positive economic impact into the future.
RECOMMENDATION
That Council note the report by the Property Advisor – Commercial Property to the Services &
Organisation Committee Meeting dated 8 August 2023 providing an update on operations of the
Noosa Holiday Park Business Activity for the 2022/23 financial year.
REPORT
1. FINANCIAL PERFORMANCE
The financial performance outcomes for financial year 2022/23 are strong, characterised by high
revenue levels at each site and delivery of a higher than expected operational surplus. Revenue
continues to grow year on year and achieved a record revenue of $4.2 million in financial year
2022/23.
• The revenue of $4.2 million achieved in financial year 2022/23 is an increase of $481,000
from the previous financial year period, representing an annual increase of 12.7%.
• An operational surplus of $1.237 million was achieved in financial year 2022/23, exceeding
budget expectations by $472,000.
• Boreen Point Campground financial year on year revenue increased by 23.3%.
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• Noosa North Shore Campground financial year on year revenue increased by 23.5%
• Noosa River Holiday Park financial year on year revenue increased 5.1%.
• During financial year 2022/23, nightly tariffs increased in the range of 2.4% to 8.8%.
• Revenue levels are increasing at a rate higher than tariff increases, particularly at Boreen
point and Noosa North Shore Campgrounds.
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*Figures are subject to end of financial year accruals.
2. VISITATION MEASURES
Visitation is a measure of the number of occupants that were accommodated at the Noosa Holiday
Parks. During the financial year 2022/23, the Noosa Holiday Parks accommodated over 61,000
guests. This is the highest recorded annual visitation at Noosa Holiday Parks.
• Visitation to the Noosa Holiday Parks in financial year 2022/23 was 22% higher than the
previous financial year period, which represents 11,062 additional individual persons.
• Boreen Point Campground achieved a 19% increase in visitation, or 3,018 additional
individual visitors.
• Noosa North Shore Campground also performed strongly, with 3,949 additional individual
visitors increasing the annual visitation level by 21%.
• Noosa River Holiday Park accommodated an additional 4,095 visitors.
The number of nights sold is a measure of the total number of camping site nights sold in a given
period and is a key indicator for visitation, economic impact and revenue performance. Currently,
the Noosa Holiday Parks have 294 sites available to guests per night. In financial year 2022/23, an
additional 7,534 nights were sold, representing a 10% increase from the previous financial year
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SERVICES & ORGANISATION COMMITTEE MEETING 8 AUGUST 2023
period. The Boreen Point Campground and Noosa North Shore Campground were predominantly
responsible for this increase, recording growth of 16% and 15% respectively.
3. MARKET DEMAND
Market demand at Noosa Holiday Parks is reflected in measures such as forward bookings, social
media activity, website activity and visitation levels during peak periods.
• Current forward bookings for financial year 2023/24 total $2.52 million.
• Positive social media and website activity is reflected in a high volume of website visits and
social media followers.
• The percentage of total nights sold during peak periods in financial year 2022/23 has
increased at all campgrounds and parks, a strong indicator of positive market demand and
brand growth.
4. ECONOMIC IMPACT
Regional economic improvement and growth is directly benefited by visitation to the Noosa Holiday
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SERVICES & ORGANISATION COMMITTEE MEETING 8 AUGUST 2023
Parks. Increasing visitor levels and spend within regional locations such as Boreen Point and Noosa
North Shore is a way to strengthen regional business communities and help sustain employment
levels. The Caravan Industry Association of Australia provides an economic contribution tool that
calculates the economic contribution of campgrounds and holiday parks to Australia's economy,
including the input to Gross Domestic Product and employment impact of direct operations and the
broader flow-on impact in the tourism industry.
5. FACILITY MANAGEMENT
Facility management at Noosa Holiday Parks includes operation and maintenance, minor repairs
and reactive maintenance for each campground and holiday park, performed in line with established
budget allocations.
Integrated Facility Management
• In 2021, an integrated facility management approach commenced within the Noosa Holiday
Parks.
• Integrated facility management is the unification of facility management activities under a
singular, concentrated approach.
• Procurement, resources, data and management were moved into a centralised effort to
achieve improved cost, performance, operational efficiency and higher service levels. This
approach is now in place at all campgrounds and parks, using singular contracts to deliver
property, building, grounds, plumbing, electrical, landscaping and reactive maintenance
services.
• This approach has:
o Reduced the occurrence of reactive maintenance activities through investment in
planned and preventative maintenance.
o Enabled more efficient deployment of contracted labour resources to achieve cost
savings and value for money for Council.
o Improved service levels, facility presentation and guest amenity.
o Reduced complaint levels.
Grounds, Roads and Vegetation Maintenance Works
• Tree trimming and tree removal works were completed twice at each campground and
holiday park in financial year 2022/23 as part of cyclical framework for vegetation
management.
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SERVICES & ORGANISATION COMMITTEE MEETING 8 AUGUST 2023
• Internal road maintenance was completed on three occurrences within financial year
2022/23, including the implementation of speed bumps at Noosa North Shore Campground
and Boreen Point Campground as a mechanism to slow vehicle speeds and improve guest
safety.
• Works were undertaken to raise the level of camping and caravan sites that are vulnerable
to flooding and implement natural drainage solutions to ensure commerciality is maintained
during periods of rainfall and inclement weather.
Completed Capital Works
• Installation of a boom gate at Boreen Point Campground to regulate vehicle movements into
the campground, mitigate the risk of unregulated vehicle access and contribute to operational
efficiency and guest experience.
• Installation of landscaping bays at Boreen Point Campground and Noosa North Shore
Campground for the formal and tidy storage of road and garden maintenance materials. The
project also contributes to circular economy outcomes, allowing for mulch created on site
during tree management works to be stored and then used within the campground
maintenance program.
• Completion of the Noosa North Shore Campground Wastewater Treatment System
alterations project in June 2023, effectively mitigating a range of environmental, operational
and compliance risks arising from the system that was installed as part of the 2020
refurbishment project.
• Installation of screening and fencing at the Boreen Point Campground to improve the
professionalism of the reception and guest arrival area, in addition to creating visual
separation with the campground management residence.
• Improved presentation and functionality of the recycling and general waste bin area at Noosa
North Shore Campground.
6. MANAGEMENT SERVICES
Escape Parks (1Eight Pty Ltd) provide Council with management services at Boreen Point
Campground, Noosa North Shore Campground and Noosa River Holiday Park. Their organisation
manages or leases more than eight holiday parks and campgrounds distributed across Queensland,
with a modern, digitised and local approach. Escape Park's approach to marketing and booking
capture, which uses systems, digital products and technology in innovative ways, is a critical driver
to capture and convert high volumes of enquiry into reservations and revenue. High quality guest
experiences at the Noosa Holiday Parks are supported by Escape Park's delivery of guest services,
facility maintenance and cleaning services.
7. OTHER
• In 2022, all Noosa Holiday Parks were individually awarded the TripAdvisor Travellers Choice
Award.
• In December 2022 Escape Parks implemented a chat bot on the Noosa Holiday Parks
website as a value add. The bot is designed to simulate conversation with customers.
Customers can ask questions and access information quickly and interactively about the
Noosa Holiday Parks and the broader region.
Link to Corporate Plan
Theme 5 - Excellence
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SERVICES & ORGANISATION COMMITTEE MEETING 8 AUGUST 2023
• Continue to deliver a financially sustainable Council that has the resources now and into the
future to achieve it's strategic objective.
• Embrace technology and innovative practices to support the provision of contemporary, efficient
and effective levels of service for Council operations.
• Increased share of operating revenue to be generated from sources other than rates and
charges.
Previous Council Consideration
Ordinary Meeting, 17 February 2022, Item 4, Page 6
That Council note the report by the Property Advisor – Commercial Property to the Services &
Organisation Committee Meeting dated 8 February 2022 providing an update on operations of the
Noosa Holiday Park Business Activity to 31 December 2021.
Ordinary Meeting, 18 August 2022, Item 6, Page 17
That Council note the report by the Property Advisor – Commercial Property to the Services &
Organisation Committee Meeting dated 9 August 2022 providing an update on operations of the
Noosa Holiday Park Business Activity to 30 June 2022.
Ordinary Meeting, 16 February 2023, Item 1, Page 8
That Council note the report by the Property Advisor – Commercial Property to the Services &
Organisation Committee Meeting dated 9 August 2022 providing an update on operations of the
Noosa Holiday Park Business Activity to 30 June 2022.
Finance
Council's Holiday Parks are a commercial activitiy and apply Full Cost Pricing Principles under the
National Competition Policy. Any financial return from the Noosa Holiday Parks business activity is
used to offset general rate increases otherwise required to fund non-revenue generating Council
activities and programs.
Risk & Opportunities
RISKS
• Macro-economic factors impacting consumer spending on recreational camping and
caravanning.
• Operational costs impacted by macro-economic factors such as supply constraints and
inflation.
• Trending patterns of unpredictable and inclement weather impact on booking cycles and
revenue outcomes.
OPPORTUNITIES
• Investigation of opportunities for expansion of the Noosa Holiday Park business activity
through business case development and feasibility assessment of new accommodation and
tourism locations.
• Strategic focus on identifying opportunities for energy, environmental, sustainability and
water management improvements at Noosa Holiday Parks.
Consultation
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SERVICES & ORGANISATION COMMITTEE MEETING 8 AUGUST 2023
External Consultation - Community & Stakeholder
Nil
Internal Consultation
Departments consulted:
Office of the CEO, Mayor & Community Services Corporate Services
Councillors
Mayor & Councillors Director x Director
Chief Executive Officer Community Development x Financial Services
Executive Officers Sport & Active Lifestyles Fleet
Community Engagement Arts & Culture Revenue Services
People & Culture Community Connection ICT
Governance Customer Experience Commercial Property
Strategy & Environment & Development & Regulation Infrastructure Services
Sustainable Development
Director Director Director
Strategic Land Use Planning Development Assessment Infrastructure Planning,
Design and Delivery
Economic Development & Local Laws Civil and Asset operations
Destination Management
Environmental Services Environmental Health Asset Management
Innovation & Digital Hub Building & Plumbing Building & Facilities
Property / Permits Disaster Management
Waste
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