ANNUAL PERFORMANCE REPORT INCLUDING Q4 OPERATIONAL PLAN 2023-24 PROGRESS REPORT · Attachment 3 - Draft Corporate Plan Performance Measures

                                                           Unrestricted cash expense cover ratio-Calculation-Total cash        Annual        Greater than 3 months     2023-24                              Source- NSC Annual Report
                                                           and equivalents add current investments add available
                                                           ongoing QTC working capital facility limit less externally
                                                           restricted cash divided by total operating expenditure less
                                                           depreciation and amortisation less finance costs (reported as
                                                           a single year result only).

                                                           Asset consumption ratio-Calculation-Written down                    Annual          Greater than 60%        2023-24                              Source- NSC Annual Report
                                                           replacement cost of depreciable assets divided by current
                                                           replacement cost of depreciable infrastructure assets
                                                           (reported as both a single year result and a 5 year average).

                                                           Asset renewal funding ratio-Calculation-Total of planned            Annual          Commencing 24-25        2023-24                              Requires an asset forecast which relies on the
                                                           capital expenditure on infrastructure asset renewals over 10                      legislative requirement                                        content of AMPs, many of which are out of date.
                                                           yrs divided by total of required capital expenditure in                               Contextual ratio                                           Compares our 10 yr capital forecast against the AMP-
                                                           infrastructure aset renewals over 10 years (calculated and                         (under development)                                           how does our 10 yr capital program compare with
                                                           published on a single year basis).                                                                                                               what is proposed in the AMP. We can do a forecast
                                                                                                                                                                                                            but we need current information to do this.

                                                           Leverage ratio-Calculation-Book value of debt divided by            Annual           Unqualified audit      2023-24                              Source- NSC Annual Report
                                                           operating results add depreciation and amortisation and
                                                           finance costs (reported as a single yr result and a 5 yr
                                                           average result).
Increased share of operating revenue to be generated       % of operating revenue generated from sources other than            Annual                 TBD              TBD
from sources other than rates and charges                  rates.
                                                           (This includes fees and charges, sales and other direct
                                                           business returns)
                                                           Total value of grants received.                                     Annual                 TBD              TBD                                  While grants are not considered to be a direct
                                                                                                                                                                                                            business return they provide financial assistance to
                                                                                                                                                                                                            council especially in relation to the preservation of
                                                                                                                                                                                                            council assets and restoration works folowing natural
                                                                                                                                                                                                            disasters.

An unqualified audit report by the Queensland Audit        QAO audit of council                                                Annual           Unqualified audit      2021, 2022,2023 Unmodified
Office and all significant audit and control risks dealt
with in a timely manner.

Improvement in WH&S internal audit compliance              % of audit elements/findings of LGM audit criteria that are     Approx every 3-           >70%              2018 Bronze Award 74%                (Note- LGMS require Council to achieve 70% or
rating.                                                    satisfactorilly met.                                               4 years                                  2023 72.9%                           above)

Reduction in lost time due to workplace injuries           LGW LTI Frequency rate-The number of lost time injuries per         Annual                 TBD              2019 NSC 14.92 Member Gp 14.56       Data collected monthly, to be expressed as an
                                                           million hours worked.                                                                                       Scheme 14.04                         average per year.
                                                                                                                                                                       2020 NSC 25.48 Member Gp 15.88
                                                                                                                                                                       Scheme 14.30
                                                                                                                                                                       2021 NSC 15.09 Member Gp 16.11
                                                                                                                                                                       Scheme 16.23
                                                                                                                                                                       2022 NSC 18.81 Member Gp 15.71
                                                                                                                                                                       Scheme 14.75
                                                                                                                                                                       2023 NSC 6.63 Member Gp 11.83
                                                                                                                                                                       Scheme 12.86
                                                                                                                                                                       2024 NSC 11.39 Member Gp 12.62
                                                                                                                                                                       Scheme 12.25

                                                           Average number of work days lost.                                   Annual                 TBD              2019 NSC 49.27 Member Gp 55.37       Data collected monthly, to be expressed as an
                                                                                                                                                                       Scheme 37.45                         average per year.
                                                                                                                                                                       2020 NSC 74.37 Member Gp 44.19
                                                                                                                                                                       Scheme 54.35
                                                                                                                                                                       2021 NSC 66.95 Member Gp 45.99
                                                                                                                                                                       Scheme 49.61
                                                                                                                                                                       2022 NSC 91.15 Member Gp 42.54
                                                                                                                                                                       Scheme 45.22
                                                                                                                                                                       2023 NSC 23.40 Member Gp 46.85
                                                                                                                                                                       Scheme 39.07
                                                                                                                                                                       2024 NSC 21.40 Member Gp 23.65
                                                                                                                                                                       Scheme 25.38

Increased employee retention rates                         Average retention rate as a % of employees who stay with the        Annual                 TBD              TBD                                  Data recorded on a quarterly basis. To be expressed
                                                           organisation during a given timeframe.                                                                                                           as an average per year. Number of employees who
                                                                                                                                                                                                            remained during that period divided by the number of
                                                                                                                                                                                                            employees who were in situ at the start (doesn't
                                                                                                                                                                                                            include new hires during the period) times 100.


                                                           Average staff turnover rate as a percentage of the                  Annual                 TBD              2022/23 18.4%                        Includes staff exiting from full time, part time and
                                                           establishment-                                                                                                                                   casual positions.
                                                           % of employees who leave council during a given timeframe                                                                                        Note that the inclusion of casual positions distorts the
                                                                                                                                                                                                            result, it would be better to focus on permanent full
                                                                                                                                                                                                            time and part time positions. The turnover rate for
                                                                                                                                                                                                            these is approx 12.7%.

Employee satisfaction with the employee                    Score/level of employee satisfaction                                Annual                 TBD              TBD                                  Employee engagement survey to be undertaken in
enagement/experience (Employee Survey)                                                                                                                                                                      24/25

100% compliance with with statutory requirements           % of the elements of the Local Government compliance                Annual        100% Compliance level     Oct 2023 (42 out of 46 level 5 high, 2 Noting there are 46 relevant elements and the
                                                           checklist for which Council is rated level 5.                                          rating of 5          level 4 and 2 level3) therefore 44     compliance level is rated 1-5 with 5 the highest
                                                                                                                                                                       rated level 5 or 91.3%                 (Dept. Local Government Compliance Checklist).
                                                                                                                                                                                                              The internal assessment is undertaken annually and
                                                                                                                                                                                                              scruitinised by the A&R Committee-last reported
                                                                                                                                                                                                              20/10/23