2020-03-10 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                 10 MARCH 2020


                          Historical financial performance - Noosa Community Support (NCS)

                                                2016/17 YTD             2017/18 YTD             2018/19 YTD               2019/20 YTD
Revenue                                  actuals as at 31 Dec    actuals as at 31 Dec    actuals as at 31 Dec      actuals as at 31 Dec
4RV02 - Fees & Charges                             (86,285.33)            (112,624.90)            (137,770.95)              (153,926.05)
4RV08 - Grants, Subsidies - Operating           (1,322,148.55)          (1,804,183.16)          (1,851,053.54)            (1,495,233.75)
4RV11 - Contributions & Donations                  (13,289.09)             (12,999.00)             (14,167.00)                  (463.00)
4RV12 - Internal Recoveries                           (101.14)                 (99.71)                    0.00                (1,308.99)
4RV17 - Other Recurrent Income                        (360.00)                    0.00                    0.00                      0.00
                                                  (1,422,184)             (1,929,907)             (2,002,991)               (1,650,932)


Controllable expenses
6EX01 - Employee Benefits                          806,982.42              827,920.54              858,608.15                775,987.19
6EX02 - Finance Costs                                    0.00                    5.10                   (0.50)                   401.63
6EX03 - Materials & Services                       345,532.42              297,554.84              377,888.81                258,172.97
6EX06 - Other Expenses                                 246.40                  255.00                  263.90                    269.80
                                                   1,152,761               1,125,735               1,236,760                 1,034,832

Net operating result                                 269,423                 804,171                 766,231                   616,100


Uncontrollable expenses
6EX04 - Depreciation & Amortization                 25,456.24               23,022.30               19,750.68                 29,220.72
6EX12 - Internal Charges                           198,484.91              199,997.26              233,813.31                223,648.66
                                                     223,941                 223,020                 253,564                   252,869

Total operating result                                45,482                 581,152                 512,667                   363,231


Client numbers summary

Statistics relating to the total number of services delivered are currently unreliable due to issues
with internal systems and processes. As such, no overview of numbers has been provided within
this report. Management are confident of resolving these issues by year-end and being able to
provide a summary in the end of year report.

Recent achievements

NCS has been able to achieve the following over the past 6 months:
   Recruitment of a new NCS Coordinator to replace the incumbent who retired in June 2019.
   Appointment of a new Client & Administration Services Team Leader.
   Streamlining of operations in order to reduce costs and operate within reduced funding
    parameters.
   Transition of Queensland Community Care (QCC) clients to alternative service providers
    following the loss of QCC funding.
   NCS TRACCs database integrated into T1 to allow for more functional debtor invoicing and
    receipting. This was a long process and took a lot of work from others in the organisation,
    particularly staff from ICT and Finance.
   Instigated a number of new programs and achieved encouraging take-up results. Many of
    these programs are being run offsite, including in other Council venues, in order to diversify
    operations and reduce programming reliance on the NCS centre.
   Continued efforts to minimise emissions and use of plastics across the facility. The team
    undertook a follow-up Ecobiz audit and achieved outstanding results and received a special
    commendation.




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