2016-09-06 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                               6 SEPTEMBER 2016


6                          1516T108 ICT MANAGED SERVICES
DOCUMENT INFORM AT ION




Author                                ICT Manager, Justin Thomas
                                      Corporate Services Department

Index                                 ECM\ Subject\ Contracting\ Tenders

Attachments                           1.    Tender Evaluation Matrix


EXECUTIVE SUMMARY
Not applicable.

RECOMMENDATION
That Council note the report by the ICT Manager to the Services & Organisation Committee
Meeting dated 6 September 2016 and
A.                         Award Contract 1516T108 ICT Managed Services to the following Contractor:
                           1.   Portion A – Managed Infrastructure as a Service to Nexon Asia Pacific;
                           2.   Portion B – Managed Unified Communications Services to Nexon Asia Pacific;
                           3.   Portion D – Managed Network to Nexon Asia Pacific;
B.                         Award the Contract for an initial term of three (3) years, with the option to extend the
                           Contract for up to a further period of twelve (12) months; and
C.                         Note Portion C – Managed Call Centre System had not been awarded.


REPORT
Council has contracts for managed ICT services that expire on the 1 January 2017. The request
for quote is for services currently contracted including:
 ICT infrastructure (computer servers and data storage) and expert technical support;
                       Council’s network telecommunication links,
                       Management of networking equipment;
                       Internet access for staff;
                       Telephone services (excluding mobile services); and
                       Call centre system.

The managed ICT Services contracts do not include the corporate software systems currently
provided by TechnologyOne.

1.                         Tender Process

A request for quote under Local Buy panel arrangement BUS248-0415(D) ICT Managed
Services was distributed to all prequalified contractors compliant and active under the
arrangement. The quote consisted of four (4) separable portions as shown below:
1. Portion A – Managed Infrastructure as a Service;
2. Portion B – Managed Unified Communications Services;
3. Portion C – Managed Call Centre System; and
4. Portion D – Managed Network.

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