Annual Report 2018-19

Corporate Plan Theme 5 - Excellence as a Council
“The Noosa Shire community is proud of its Council”



 Key achievements as we work towards our long term          »» Council undertook our second detailed Community
 goal include:                                                 Satisfaction Survey. The Survey was undertaken
                                                               by an independent professional survey firm (Market
 Specific Operational Plan Priorities                          Facts) using the same methodology as the 2017
                                                               Community Satisfaction Survey. The results of the
 »» Council continued to look at ways in which it can          2019 survey identified that Council was achieving
    improve services. One of the most important steps          a community satisfaction score significantly
    last year was the development of a Level of Service        above comparable Councils in almost all service
    Catalogue which was substantially completed as             categories.
    part of the 2018/19 budget process with further
                                                               • Council’s overall weighted performance index
    enhancements for the 2019/20 budget process.
                                                                 was 74.59% (up from 73.20% in 2017).
    Council now has documented service details of
    what services it provides, costs, response times and       • Top performing services were Libraries (84.9%),
    benchmarking. The Level of Service Catalogue is              Waste management (81.5%), and Customer
    available on Council’s website.                              Service (81%).

 »» Council completed the replacement of the Tewantin          • Three quarters of those surveyed who had
                                                                 contacted Council rated the service of staff as
    Council administration building roof which included          good or very good.
    the installation of a significant number of solar
    panels. Long-term precinct planning will be             »» Council has undertaken a review of its
    undertaken in 2019/20.                                     Communications and Engagement Strategy.
                                                               This has entailed internal consultation and the
                                                               development of a new draft strategy.

                                                            »» The revenue diversification project has commenced
                                                               looking at options to increase non rate revenue in
                                                               order to reduce pressure on any future rates rises.
                                                               An internal working group has been established
                                                               which is working on a strategy and project plan.


                                                            Other initiatives to enable Council to achieve its goal for
                                                            this theme

                                                            »» Council’s corporate website has started the
                                                               transition to a new content management system.
Solar installation at Tewantin administration building         The Community Engagement team has collaborated
                                                               with the LGAQ to finalise a new-look for the
 »» We transitioned our ICT systems to the latest              website.
    version which provided enhanced systems
    capability. These systems upgrades included the         »» Council has increased its presence on and use of
    implementation of Technology One’s “Enterprise             social media platforms, to improve communication
    Cash Receipting” and “Procure to Pay”. We                  and engagement with the wider community. A more
    continue to roll out our ICT Strategy to enhance           targetted approach to social media engagement on
    our system capabilities and we have commenced              Facebook and Linkedin has been taken. Facebook
    a major project to transition our property and rating      followers increased by 18% to 8,923. Linkedin
    system. This project will add significant benefits to      followers grew by 55% to 2,022.
    our community with more online services.



   Noosa Council | 2018/2019 Annual Report                                                                    Page 24