Annual Report 2021-22

                                                                               2021 - 22 Annual Report




•	The bi-annual Community Satisfaction Survey undertaken of 400 Noosa residents measured the
   community’s satisfaction with 41 Council services. Noosa’s overall Total Performance Index (TPI)
   was 72.07% compared to 74.59 in 2019 and 73.24 in 2017. The top 6 performing services relative
   to importance were:
   o Disaster
     	       Management, Waste Management; Parks Playgrounds & Public Amenities; Libraries
     and other Information Services; Customer Service; Environment Protection and Conservation.
• Priorities
  	         for enhancement of overall performance have been identified and will be the focus of
  further review. The 2021 survey results show that while the results are lower than previous years,
  the community is satisfied with council’s performance.
• Council
  	      continues to grow and support our staff through leadership development programs, the
  employee training program and well-being initiatives.
•	Council’s social media platforms continue to show strong growth and user engagement. There
   was an 11% increase in followers for the corporate Facebook, Linkedin and Instagram pages. To
   June 30 2022, Facebook followers were 22,870, Linkedin 7,583 and Instagram 4,520.
•	The monthly Your Noosa double page print advertorial is becoming a key part of our
   communication with the community. Your Noosa appears in Noosa Today, Cooroy Rag and Your
   Local Lifestyle hinterland edition.
• Video
  	    content is considered an essential part of Council’s social media strategy. The regular
  Mayor updates continued to keep the community informed and during 21-22, several specially
  produced videos/reels produced strong engagement with followers.
• Council
  	        continued to support partial remote working arrangements for some staff following the
  lifting of COVID 19 restrictions allowing many services to continue to be provided to the community
  and flexibility for employees. Employees were supported through flexible work arrangements and
  initiatives which focused on their well-being.
• Further
  	        development of online forms to improve the
  efficiency of human resources management processes.
  Council’s internal audit program continued with the
  finalisation of the Asset Management audit and the
  commencement of the internal audit into Development
  Assessment.
•	The Audit and Risk Committee continued to provide
   valuable advice and independent assurance for
   governance and finance matters across Council. This
   included reviewing Council’s strategic risks, policies
   and organisational key performance indicators. The two
   independent members continued to provide crucial
   guidance, expertise and advice on high-risk matters.
   Four meetings were held on 27 August 21, 20 October
   21, 10 March 22 and 24 June 22. Areas of focus by the
   Committee included fraud and corruption prevention,
   governance arrangements and regulatory practices.




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