2021-09-13 General Committee Meeting Minutes

GENERAL COMMITTEE MEETING MINUTES                                        13 SEPTEMBER 2021


            Code of Conduct
            16.   A code of conduct must be developed and provided to all users and
                  occupants of the short term accommodation, including any website or social
                  media used to promote the use of the premises for short term
                  accommodation.
            17.   The code of conduct must advise all users of the premises:
                  a.   That the use of the premises must not:
                       i.     detrimentally affect the residential amenity (including but not
                              limited to noise, overlooking, light spill or odour) enjoyed by
                              residents in the vicinity of the premises; or
                       ii.    cause a nuisance (including a noise nuisance);
                       iii.   display unacceptable behavior including:
                              a.   loud aggressive behaviour;
                              b.   yelling, screaming, arguing; or
                              c.   excessively loud cheering, clapping and singing.
                       iv.    create a level of noise above the acceptable levels described by
                              Queensland Government legislation for environmental protection
                              (noise).
                  b.   That a user of the premises must not sleep or camp on the premises in
                       a tent, caravan, campervan or similar facility.
                  c.   That each vehicle used by a user of the premises must:
                       i.     be stored in a manner that does not cause a nuisance or
                              inconvenience to adjoining premises; and
                       ii.    be parked within the parking facilities at the premises where
                              provided.
                  d.   That each user of the premises must store general waste (including the
                       separation of recyclable waste) produced as a result of the ordinary
                       use or occupation of the premises in a waste container.
                  e.   That each user of the premises must ensure that the premises,
                       including the grounds of the premises, are kept in a safe and tidy
                       condition.
                  f.   That pets occupying the premises must be managed and not cause a
                       nuisance (including a noise nuisance).
                  g.   The nature and extent of the approved use as detailed in conditions
                       numbers 4 to 7 of this development approval.
            18.   The Code of Conduct must be displayed in a prominent location at the
                  premises so that it can be viewed by guests.
            Complaints Management
            19.   The contact person must maintain a record of all complaints received,
                  identifying how each complaint has been resolved or addressed within a
                  reasonable time.
            20.   The contact person must respond to all complaints within 30 minutes of
                  notification of a complaint.




                                                                               Page 7 of 18