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2022-08-15 General Committee Meeting Agenda
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GENERAL COMMITTEE MEETING AGENDA 15 AUGUST 2022
Page 100 of 122
GENERAL COMMITTEE MEETING AGENDA 15 AUGUST 2022
OUR CUSTOMERS
Messe ease
Average seconds of waittimeinphone queue % of building information requests completec within statutory time frame
‘Purpose Purpose 4
‘Senvice timeliness /capacitytarespond ‘Service timeliness
60
100% mesniecnett® Swenpeneanet® fey
50 am
40 wa. aa | ie < oe aie “ ene
. <i ee Te wn
[SO =
0 0%
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec Jen Feb March Apr May June
CR 20222 ONY 2T ionever DOGO femal 2021/22 meme 2020/21 =+e+e% 2019/20
Comment ase Comment
Average wait time was between 33 and 36 seconds each month within this quarter. Increases in demolition applications, customer request management (RVs ard COMs) together
wilh vacant staff pos tions have reduced the ability to meet timefremes in this area.
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