2022-08-15 General Committee Meeting Agenda

GENERAL COMMITTEE MEETING AGENDA                                               15 AUGUST 2022


•   Workforce planning has been undertaken in several operational areas including
    Environmental Services and property Services. A key focus area is the attraction and
    retention of talented staff in a highly competitive employment market.
•   The Employee Survey undertaken in September 2021 provided information about employee
    satisfaction and insights into a number of work related issues including morale, culture,
    resources, skills utilization and leadership. The survey results will inform efforts further
    improve our systems and processes and build a more positive workplace culture.
•   The bi-annual Community Satisfaction Survey undertaken of 400 Noosa residents measured
    the community’s satisfaction with 41 Council services. Noosa’s overall Total Performance
    Index (TPI) was 72.07% compared to 74.59 in 2019 and 73.24 in 2017.
•   The top 6 performing services relative to importance were:
•   Disaster Management, Waste Management; Parks Playgrounds & Public Amenities;
    Libraries and other Information Services; Customer Service; Environment Protection and
    Conservation.
•   Priorities for enhancement of overall performance have been identified and will be the focus
    of further review. The 2021 survey results show that while the results are lower than previous
    years, the community is satisfied with council’s performance.
•   Council continues to grow and support our staff through leadership development programs,
    the employee training program and well-being initiatives.
•   Council’s social media platforms continue to show strong growth and user engagement.
    There was an 11 per cent increase in followers for the corporate Facebook, Linkedin and
    Instagram pages.
•   To June 30 Facebook followers were 22,870, Linkedin 7,583 and Instagram 4,520.
•   The monthly Your Noosa double page print advertorial is becoming a key part of our
    communication with the community. Your Noosa appears in Noosa Today, Cooroy Rag and
    Your Local Lifestyle hinterland edition.
•   Video content is considered an essential part of council’s social media strategy. The regular
    Mayor updates continued to keep the community informed and during 21-22, several
    specially produced videos/reels produced strong engagement with followers.
•   Council continued to support partial remote working arrangements for some staff following
    the lifting of COVID 19 restrictions allowing many services to continue to be provided to the
    community and flexibility for employees. Employees were supported through flexible work
    arrangements and initiatives which focused on their well-being.
•   Further development of on-line forms to improve the efficiency of human resources
    management processes. Council’s internal audit program continued with the finalisation of
    the Asset Management audit and the commencement of the internal audit into Development
    Assessment.
•   The Audit and Risk Committee continued to provide valuable advice and independent
    assurance for governance and finance matters across council. This included reviewing
    Council’s strategic risks, policies and organisational key performance indicators. The two
    independent members continued to provide crucial guidance, expertise and advice on high-
    risk matters.
•   Four meetings were held on 17 August 21, 20 October 21, 10 March 22 and 24 June 22.
    Areas of focus by the Committee included Fraud and Corruption prevention, governance
    arrangements and regulatory practices.




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