2016-12-06 Services and Organisation Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                         6 DECEMBER 2016


Capabilities & Experience
Structure, relationships, environment, local branch network and customer support services
Business Continuity Planning
Contribution to local economy
Experience in provision of banking services to Qld local governments or similar
Core Service Provision
Overall offering – account functionality, service levels, etc.
Integration with Council’s core software platform
Transitional arrangements
Technological or innovative solutions
Pricing
Evaluation of pricing schedules submitted

It was noted that the core services available for general banking was similar between the
different agencies, though experience in the provision of services for local government was a key
consideration; and CBA demonstrated strong capabilities across all criteria.
Following the evaluation of the tender submissions, the evaluation panel recommends that
Contract 15/16 T104 Banking Services be awarded to CBA.
Previous Council Consideration
Nil.
Finance & Risk
The CBA provides the most advantageous solution for Council, with the initial contract price of
$200,000 per annum excluding GST (estimate based on historical annual gross cost), which
compares favourably with current costs (note that Council imposes a credit card surcharge to
defray the cost of merchant fees, though lower costs provide a financial benefit to ratepayers and
customers).
Consultation
External Consultation - Community & Stakeholder
Local Buy provided assistance in managing the tender process.
Internal Consultation
Operational areas having close ties to banking services were consulted as to potential issues
associated with a change in service provider, with Rates and Revenue Services being more
directly impacted.
Departments/Sections Consulted:
       Chief Executive Officer                Community Services                 x   Corporate Services
       Executive Officer to the Mayor & CEO   Community Facilities                   Financial Services
       Executive Support                      Community Development                  ICT
                                              Libraries & Galleries                  Procurement & Fleet
                                              Local Laws                             Property & Facilities
                                              Waste & Environmental Health           Revenue Services

       Executive Office                       Planning & Infrastructure
       Community Engagement                   Building & Plumbing Services
       Customer Service                       Civil Operations
       Economic Development                   Disaster Management
       Governance                             Infrastructure Planning & Design
       Human Resources                        Planning & Environment
       Sustainability                         Strategic Land Use Planning


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