2020-21 Level of Service Catalogue

              ACTIVITY                                                    SERVICE LEVEL TARGET
                                            Note: Council endorsed Graffiti Policy dated 24
                                            August 2014 provides that upon notification of a
                                            graffiti incident a graded approach is taken to
                                            removal:
                                                - Obscene, racist & other offensive material                   24 hours
                                                - Large areas of graffiti or in highly visible                 3 business days
                                                - Minor graffiti incidents                                     14 business days



    KEY SERVICE METRICS
    Cost of service

    Pathways and Boardwalks                                                     2018/19               2017/18              2016/17
    Length of network klm                                                           237                   243                  231
    Cost of pathway maintenance                                               1,798,197             1,638,987            1,466,204
    Rateable properties                                                          30,500                30,000               30,000


    Cost per rateable property                                                        59                    55                     49
    Cost per klm                                                                   7,587                 6,745                  6,347

    PERFORMANCE MEASURE
    Service            Indicator                        Performance Measure                     Methodology
    Pathways/Footpaths Satisfaction                     Noosa community satisfaction            Community satisfaction mean
                                                        mean rating score compared              performance rating from the LGAQ
                                                        to the State mean rating score          Community Satisfaction Tracking
                                                        (out of optimum rating of 5).           Survey for Provincial areas for:

                                                          NSC mean            State mean        Theme: Basic Services &
                                                         rating (2019)       rating (2017)      Infrastructure
                                                                                                Function: Footpaths, Kerbing &
                                                              3.48                3.32          Guttering



1
   Refer to Asset Responsibility Matrix for specific areas of responsibility
2
  Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded to same day.
3
  Source - Contract Cleaning Open Public Spaces & Amenities 1617T113
4
  Subject to prioritisation – emergencies are responded to same day.




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