2020-21 Level of Service Catalogue

                                                  ACTIVITY                                               SERVICE LEVEL TARGET
                                                  Trail 5 - William Martin Park                         Mowing &          Monthly
                                                                                                        Brushcutting


    Reactive work [customer                       Issue                                                 Target days for completion 5
    requests]                                     Trail maintenance (general)                           20 business days
                                                  Trees (trimming)                                      20 business days
                                                  Trees (removal)                                       30 business days
                                                  Weeds                                                 20 business days


    KEY SERVICE METRICS
    Cost of service
     Noosa Trail Network maintenance                                    2018/19              2017/18         *2016/17
     Length of network klm                                                  103                  103              103
     Cost of pathway maintenance                                         99,787              110,811           18,598
     Rateable properties                                                 30,500               30,000           30,000


     Cost per rateable property                                            3.27                  3.69            0.62
     Cost per klm                                                        968.81              1,075.83          180.56
     *2016/17 previous organisational structure



    PERFORMANCE MEASURE
    Service          Indicator                               Performance Measure                    Methodology
    Trail Network    Satisfaction                            Noosa community satisfaction           Community satisfaction mean
                                                             mean rating score compared to          performance rating from the LGAQ
                                                             the State mean rating score (out       Community Satisfaction Tracking
                                                             of optimum rating of 5).               Survey for Provincial areas for:

                                                              NSC mean             State mean       Theme: Basic Services &
                                                             rating (2019)        rating (2017)     Infrastructure
                                                                                                    Function: Footpaths, Kerbing &
                                                                 3.48                 3.32          Guttering




1
  Since initial development of the trail network the length of trail within private property has been reduced.
2
  SCRC Regional Trail Guidelines still in use for operational activities.
3
  Works are prioritised and subject to budget availability.
4
  Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded
to same day.
5
  Requests are prioritised and subject to budget availability.




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