2020-21 Level of Service Catalogue

Service Listing 1 of 3

 Service Output             People and Culture
                            Coordination of human resources and workplace health and safety needs to
                            support service delivery.

 Service Activity           Human Resource Management
                            Management of Council’s human resource services to support the delivery of
                            activities related to staff management, workplace relations, recruitment and
                            induction, performance management, training and organisational development,
                            employee health and wellbeing, work experience and traineeships, human
                            resources systems and initiatives to support the strategic goals of Council.

 Responsible Area           Department                                                    Branch
                            Executive Services                                            People and Culture

 Cost Centres               Management People and Culture                                 1200
                            Human Resources                                               1201
                            Recruitment                                                   1202
                            Workplace Relations                                           1203
                            Leadership and Development                                    1204

 Key Statistics              Organisational Structure                           2018/19          2017/18    2016/17
                             Approved Establishment FTE                          368.14           359.47       352.17
                             Temporary positions FTE                              30.82            26.78         8.42
                             Total Full Time Equivalent                          398.96           386.25       360.59

 Legislative                 Local Government Act 2009
 responsibility to           Industrial Relations Act 2016
 provide this service        Industrial Relations Regulations 2018
                             Fair Work Act 2009


 SERVICE DELIVERY MODEL
 The service is delivered internally with external services utilised as required in providing expert industrial relations
 advice, recruitment, and provision of development and training and employee wellbeing programs.


                                                                                                    SERVICE LEVEL
                                         ACTIVITY
                                                                                                       TARGET
 Human Resources Management
 [Activities include development and maintenance of appropriate strategies, polices, guidelines and procedures to
 support human resource service delivery]
 Scheduled activities             Strategies, policies, guidelines and procedures           Review every 2 years

                                   Workforce planning                                             Annually in partnership
                                                                                                  with managers
                                   Organisational development programs such as:                   Annual review of
                                       • Mentor/Buddy program                                     contemporary issues
                                       • Under 30’s Engagement Program                            and suitable programs
                                       • Domestic and Family Violence Support
                                           Strategy and Program
                                   MY Plan – Employee Performance and Development                 Annually in partnership
                                   program                                                        with managers
                                   Employee survey                                                Annually
                                   Establishment management                                       Annual report with
                                                                                                  monthly reviews


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