2020-21 Level of Service Catalogue

                                                                                                SERVICE LEVEL
                                       ACTIVITY
                                                                                                   TARGET
Performance Management
[Activities include the development and review of the performance management framework and providing support
to management in the development of performance management plans for support individual employee
performance requirements in addition to conflict resolution facilitation and mediation]
Scheduled activities            Manage and report on performance planning               Quarterly
Reactive activities             Provide support to management/supervisors to develop Initial response
                                performance management plans and facilitate             provided within 5
                                discussions                                             business days
                                Conflict resolution, facilitation and mediation         Initial response
                                                                                        provided within 5
                                                                                        business days

Training and Development
[Includes development of annual training program and budget, administering requests for study assistance,
designing annual program for leadership and supervisory development]
Scheduled activities           Develop corporate training program and budget             Annual
                               Develop and review annual training calendar               Annual
                               Develop Leadership and Supervisor Development             Annual
                               Programs (design and engage contractors]
                               LG Professionals Australia Management Challenge           Annual
                               Event (team selection, training and support)
                               Centralised management including booking,                 Monthly in partnership
                               redistribution and reporting of most (some exclusions)    with managers
                               of the training budget

Reactive activities              Enquiries – training needs/study assistance support         Initial response
                                                                                             provided within 14
                                                                                             business days
                                 Study Assistance applications – assessment and              Ad hoc – as
                                 recommendation to Leadership Team                           applications are
                                                                                             received.
Employee Health and Wellbeing
[Provision of external specialist support services to support employee wellbeing needs, liaison with Council’s Work
Cover insurance provider in supporting injured workers return to work]
Scheduled activities              Contract management of Employee Assistance                 Every 2 years
                                  Program – external provider contract
                                  (current contract is 2 years x 1 year option)
                                  Review reporting and invoicing by provider                 Monthly
                                  Employee recognition                                       Annual event – typically
                                                                                             last quarter of financial
                                                                                             year
Reactive activities               Enquiries                                                  Initial response
                                                                                             provided within 3
                                                                                             business days
                                  Employee rehabilitation/return to work – Rehab plans       Case management and
                                  for work and non-work related injuries, case               Monthly reports
                                  management
                                  Reporting to insurer                                       Monthly reports
                                  Reporting lost time injury statistics                      Monthly
                                  Incident support coordination                              Within 24 hours
                                  Manager advisory (advice/facilitated training sessions)    Weekly and training as
                                                                                             required
Work Experience and Trainee Programs
[Manage enquiries and placements to allow students to test personal vocational preferences through performing
tasks in Council’s workplaces; identify opportunities for funding by other levels of government for employment
programs and coordinate placement and training]
Scheduled activities              Invitation to local schools for students to participate in Annual
                                  work experience placements
                                  Grant submissions for traineeship funding under the        Annual
                                  Skilling Qld program
                                  Participation in job ready programs at participating       Annual participation
                                  schools (interview training etc.)


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