2020-21 Level of Service Catalogue

                                                                                                SERVICE LEVEL
                                       ACTIVITY
                                                                                                     TARGET
Reactive activities              Policy development                                          As required (in
                                                                                             response to emerging
                                                                                             issues and constant
                                                                                             legislative changes)
                                 Special programs designed due to a specific emerging        As required (in
                                 issue e.g. workplace death, unplanned change or work        response to emerging
                                 disruption                                                  issues)
                                 Human resources administration including employee           Weekly
                                 profiles, employee records and T1 data integrity


Workplace Relations
[Activities relate to management of work related obligations and entitlements between employers and employees
such as enterprise bargaining negotiations and agreements, resolving complex employment matters and issues
such as requests for medical retirement]
Scheduled activities            Certified Agreement negotiations                         Every 3 years
                                Senior officer employment contracts and special          Quarterly review and
                                working conditions [aligned with individual contract     report to Executive
                                expiry dates]                                            Team
                                Workforce Consultative Committee                         Quarterly

Reactive activities             Workplace investigations into breaches of statutory          Response time varies
                                obligations of Council and employees                         depending on
                                                                                             complexity of issue –
                                                                                             generally completed
                                                                                             within 4 weeks
                                Medical retirements                                          Response time varies
                                                                                             depending on
                                                                                             complexity of issue
                                Award/employment conditions enquiries                        Same day or within 2
                                                                                             business days

Recruitment and Induction
[Activities include providing advice and assistance to the organisation in development and evaluation of position
descriptions, designing recruitment campaigns, advertising of positions utilising various forms of media, assisting
with interviews and candidate evaluations, issuing offers of employment]
Scheduled activities                Advertising of vacancies [includes internal, print  Weekly (Thursdays)
                                    media/on line/social media]
                                    Monitoring and reviewing application response       Weekly
                                    Reporting of recruitment statistics                 Quarterly

Reactive activities               Review and evaluation of draft position                Response generally
                                  descriptions (vacancies/reclassifications)             provided within 5 business
                                                                                         days
                                  Design of recruitment activity (in conjunction with    2 business days
                                  relevant manager/supervisor)
                                  Input to position and participation in all interview   Weekly
                                  panels
                                  Prepare and issue letter of appointment                3 business days of Approval
                                                                                         to Appoint form being
                                                                                         received
                                  Induction – corporate program                          Monthly
                                  Employee probation plan (generic requirements):
                                  - Mid probation period review
                                  - Final probation review                               Within 6 weeks of
                                                                                         commencement
                                                                                         Within 10 weeks of
                                                                                         commencement
                                  Post probation confirmation of employment              Within 3 business days of
                                  (through T1 system)                                    completion of 3 month
                                                                                         probation



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