2020-21 Level of Service Catalogue

Service Listing 2 of 3

 Service Output                     People and Culture
                                    Coordination of human resources and workplace health and safety needs
                                    to support service delivery.

 Service Activity                   Payroll
                                    The activities include management of Council’s payroll obligations payroll
                                    processing, and system maintenance.

 Responsible Area                   Department                                 Branch
                                    Executive Services                         People and Culture

 Cost Centres                       Payroll Services                           1206

 Key Statistics                       Transactions                  2018/19       2017/18
                                      Line entries                   81,958        83,728
                                      Timesheet adjustments           9,352         7,079
                                      Total                          91,310        90,807

 Legislative responsibility to      Industrial Relations Act 2016 (Qld)
 provide this service               Income Tax Assessment Act 1997
                                    Superannuation Guarantee (Administration) Act 1992


 SERVICE DELIVERY MODEL
 Service delivery is in-house.



                                 ACTIVITY                                         SERVICE LEVEL TARGET
 Payroll Management
 Scheduled activities               Maintain schedule of wages                 Annual (depending on effective dates
                                                                               as per Certified Agreement)
                                    Publish payroll calendar                   Annually
                                    Single touch payroll reporting             Fortnightly
                                    Payroll, superannuation and deductions     Fortnightly
                                    reporting and verification
                                    T1 system administration, testing and      Fortnightly
                                    implementation of improvements

 Reactive activities                Payroll governance enquiries – award       Within 1 business day
                                    interpretations, taxation, salary rates,
                                    salary packaging, and child support
                                    deductions etc.
                                    Calculations for end of service            Within 2 business days
                                    entitlements
                                    Payroll deduction authority                Within 2 business days
                                    Applications to purchase leave             Within 5 business days
                                    Employee Status Change forms               Within 1 business day

 Payroll Processing
 [Activities include daily entry for timesheet employees, timesheet adjustments, payroll processing and payments to
 employees and to other institutions for compulsory superannuation and other authorised deductions]
 Scheduled activities                    Payroll and superannuation processing Fortnightly
                                         Timesheet entry                         Daily
                                         Superannuation payments to provider     Fortnightly
 Reactive activities                     Pay enquiries                           1 business day
                                         Termination payments                    2 business days
                                                                                                    Page 115