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2020-21 Level of Service Catalogue
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KEY SERVICE METRICS
Cost of service
Payroll 2018/19 2017/18
Payroll team employee costs 331,099 344,453
Cost per transaction 3.63 3.79
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Pay corrections Performance Number of payroll corrections Pay corrections are required for a
required fortnightly due to number of reasons however those
payroll error 1 per fortnightly due to human error that are not
pay (481 staff) picked up through checking should
not exceed 1 per pay or 0.02%
*Less than 0.05% is reported as
acceptable KPI
Endnote
* Qld Shared Services Annual Report 2018
Page 116
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