2020-21 Level of Service Catalogue

    KEY SERVICE METRICS
    Cost of service
     Public Amenities                                               2018/19       2017/18       2016/17
     Operating and maintenance costs                              1,011,275       959,153       845,448
     Facilities                                                          39            39            39
     Rateable properties                                             30,500        30,000        30,000

     Cost per facility                                                25,930       24,594        21,678
     Cost per rateable property                                        33.16        31.97         28.18


    PERFORMANCE MEASURE
    Service          Indicator              Performance Measure                Methodology
    Public amenities Satisfaction            Noosa community satisfaction      Community satisfaction mean
    (toilets)                               mean rating score compared to      performance rating from the LGAQ
                                              the State mean rating score      Community Satisfaction Tracking
                                              (out of optimum rating of 5).    Survey for Provincial areas for:

                                              NSC mean         State mean      Theme: Community Lifestyle
                                             rating (2019)    rating (2017)    Services
                                                                               Function: Environment Protection &
                                                 3.73             3.30         Conservation

                                                 4.00             3.85         Function: Parks, Playgrounds &
                                                                               Public Amenities




1
  Refer to Asset Responsibility Matrix for specific areas of responsibility.
2
  Includes Council owned toilets within Noosa Junction Transit Centre which is under lease to Translink with cost
  sharing arrangements for maintenance and cleaning (costs funded by Property Branch).
3
  Works are prioritised and subject to available budget.
4
  Source Cleaning of Public Open Spaces & Amenities Contract 1617T113




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