2020-21 Level of Service Catalogue

Service Listing 1 of 1

 Service Output                       PUBLIC HEALTH
                                      Protecting the health of the community.

 Service Activity                     Public Health
                                      Inspection and licensing of premises, food safety education, mosquito &
                                      vermin control, and public health aspects of dealing with asbestos.

 Responsible Area                     Department                                  Branch
                                      Community Services                          Environmental Health

 Cost Centres                         Public Health                               1801
                                      Environmental Health Coordination           1814
                                      Mosquito Control Program                    1806
                                      Management Waste & Environmental
                                      Health                                      1914
 Key Statistics                       Public Health                                2018/19      2017/18
                                      Licensed Food Premises                           517         528
                                      Permits – Food Temporary Event                    33           13
                                      Personal Appearance Services                      12           14
                                      Licensed Water Carriers                           12           10
                                      Environmentally Relevant Activities                6            8
                                      Licensed Visitor Parks                            10           11
                                      Public Swimming Pools (2019/20)                    0            0
                                      Environmental Authorities – industrial           131         131
                                      premise
                                      Request Management – Health and                    901        849
                                      Vector

 Legislative responsibility to        Food Act 2006
 provide this service                 Public Health Act & Regulation 2005
                                      Public Health (Infection Control for Personal Appearance Services) Act 2003
                                      Environmental Protection Act 1994
                                      Environmental Protection Regulation 2008
                                      Local Law No1

 SERVICE DELIVERY MODEL
 Service is delivered in-house with specialist contractors utilised for specialist services such as aerial mosquito
 control.


                                  ACTIVITY                                            SERVICE LEVEL TARGET
 Food premises
 [Activities include assessment of applications for new premises, annual inspections and licensing, food safety audits
 and education of food handlers in hygiene requirements as well as responding to complaints regarding food
 premises e.g. food handling, food poisoning concerns]
 Cyclic inspections                  Food premises inspections (fixed &        Annual
                                     mobile premises)
                                     Food premises – temporary (markets)       Annual

 Scheduled activities                 Licence renewals                            Annual
                                      Re-inspections (follow up if action         Range from 2 business days to 30
                                      required after annual inspection)           business days.

                                                                                  Varies depending on risk associated
                                                                                  with the issue.

                                      Food handler training & education           Six times per annum
                                      program (class based)                       (Every 2 months)
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