2020-21 Level of Service Catalogue

                                 ACTIVITY                                           SERVICE LEVEL TARGET
                                     Food handler training
                                     (on line – I’m Alert)                       24/7 - year round

Reactive activities                  Assessment & determination of               30 business days
                                     applications – licensed food premises

                                     Amend / transfer food licences              30 business days

                                     Accredited Food Safety Program –            30 business days
                                     assessment & determination of
                                     applications (private hospitals, child
                                     care centres, aged care premises, off-
                                     site caterers etc.)
                                     Food Safety Program audits                  Annual (by third party auditor &
                                                                                 notified to Council)
                                     Food Safety Program audits non-             Range from 2 business days to 30
                                     compliance (notification by third party     business days.
                                     auditor)
                                                                                 Varies depending on risk associated
                                                                                 with the issue.
                                     Notifiable incident (to State Public        Same day or next business day after
                                     Health)                                     notification.
                                     Record searches – licensed food             10 business days
                                     premises
                                     Record searches – licensed food             5 business days
                                     premises (fast tracked)

                                     Requests /complaints:
                                     Issue                                       Target days 1
                                     Food poisoning                              1 business day
                                     Food recalls                                1 business day
                                     Unlicensed premises                         7 business days
                                     Food hygiene                                14 business days

Infection control for personal appearance services
[Activities include assessment of application for new premises, annual inspections and licensing, site audits and
responding to complaints regarding public health issues related to these services].
Cyclic Inspections                  Infection Control for Personal             Annual
                                    Appearance Services (e.g. tattoo
                                    operators)

Scheduled activities                 Licence renewals                            Annual
                                     Re-inspections (follow up if action         Range from 2 business days to 30
                                     required after annual inspection)           business days.
                                                                                 Varies depending on risk associated
                                                                                 with the issue.
Reactive activities                  Record searches – licensed personal         10 business days
                                     appearance premises
                                     Record searches – licensed personal         5 business days
                                     appearance premises (fast tracked)

                                     Requests/complaints:

                                     Issue                                       Target days
                                     Skin penetration premises                   14 business days

                                     Needles (syringes)                          3 business days

Mosquito & vermin control
[Activities include land based surveys and initiating land & aerial treatments to minimise the risk of public disease –
work is seasonal and generally occurs between 1 Sept and 30 April depending on weather conditions]
Scheduled activities                 Maintain baiting stations (Noosa             Monthly
                                     Heads, Sunshine Beach & Peregian
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